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21-177: Medical Director
Department:International Programs
Essential Job Duties/Scope of Work:

International Medical Corps has worked throughout Sudan’s Darfur Region since 2004, providing health, nutrition and water, sanitation and hygiene interventions. Tribal conflict and inter-communal violence in Darfur continue to severely affect civilians, notably women and children, and prevent the return of displaced people to their areas of origin. Protracted conflict and insecurity has weakened the national health system and compromised people’s access to basic health services. In many of the sites in which we operate, we are the only provider of primary health care or nutrition services, making us a key partner to the Ministry of Health in the health response in the country.

JOB SUMMARY: The Medical Director is primarily responsible for technicalvision, strategy, design, implementation and management of the health programsat senior management level. The Medical Director will work in collaborationwith the senior management team and health teams in the field to deliverhigh-quality health services to the targeted beneficiaries. The MedicalDirector will make frequent visits to the field sites to ensure the higheststandards of service delivery. S/he will ensure high-quality clinical servicesin all IMC-supported health facilities. S/he will monitor service quality,ensure that all staff are trained and well-supported, pharmaceuticals and othermedical supplies are properly managed, and apply clinical-level data tonational-level quality improvement efforts. The Medical Director will representIMC in the national Health Cluster, Health Forum and other technical and health-strategicinputs during proposal development periods


Toperform this job successfully, an individual must be able to perform eachessential function with or without reasonable accommodation:



TechnicalMonitoring and Program Quality

• Provide technical supervision of, andtechnical support to the organization’s health programming activities.

Ensure activities are consistent withestablished best practices, acceptable international (WHO/Sphere) and nationalstandards as well as ensure programs across different sites in the country areof comparable quality by encouraging transfer of good practices form one fieldsite to another;

Ensure health programs utilizestandardized protocols, policies and guidelines according to the Ministry ofHealth and WHO.

Work closely with the countrydirector, senior management and field teams to determine the operational needsof the medical program within the scope of the grants;

Oversee the collection and timelyreporting of data and statistics for all programs (including objectives,indicators and outcomes of health programs) according to internal and donorrequirements

Review monthly field and donor reportsand ensure appropriate follow up and decision making on data relevant to theorganization’s health programs;

Where feasible work with governmenthealth authorities and international agencies such as WHO to ensureimplementation of standardized national health information systems

Work with field teams, partneragencies (when applicable) and national health authorities for outbreakpreparedness and contingency planning

Ensure timely and adequate provisionof supplies and drugs through review of pharmacy consumption reports, nationaldrug protocols, program budgets, acquisition of partner agency and UN drugkits, and health information materials.

Ensure all stakeholders, includingsenior management team, the Technical Unit and donors are provided withupdates, following the established reporting structures.

Ensure all IMC staff are trained onthe IMC Accountability Code;

• Inform beneficiaries about theirright and the existence of the circuit to formulate complaints in case ofnon-satisfaction so that corrective measures are applied;

• Assist staff in charge of satisfactionquestionnaire administration to perform their work independently withoutinterference;

• Collaborate with MEAL department toenable the proper implementation of the complaint’s management mechanism andits functioning;

• Work with MEAL department to ensurethat feedback from communities is part of the MEAL exercises, and features in MEALand program reports;


• Establish and build the capacity of acountry technical unit which should include program and sector leads to beengaged in business strategic planning and development

Work with senior management team,field teams, regional desk and the Technical Unit in strategic planning forfuture health programs.

Work with Programs Director andmanagement team to draft concepts for future funding following the protocolsand formats of each relevant donor.

Provide technical input duringproposal development and technical reviews, and feedback to the field toimprove the quality of the final proposals;

Strive to ensure as much as possibledifferent health related sectors (Mental health, Nutrition, and GBV) areintegrated into proposed programs.


Represent the organization to UN,health cluster, international and national NGOs and Ministry of Health athealth coordination meetings as well as other meetings which are relevant tocountry programs and enhance the organizations visibility (i.e. task forcemeetings, assessment missions, camp coordination meetings, UN coordinationmeetings, INGO coordination meetings)

Serve as the principle liaison withMOH on matters related to the program to ensure programmatic accountabilitycontribute to the creation of a positive image and overall credibility of theorganization, notably through the application of the organizations Code ofConduct, ethics, values and stand-point with regard to internal and externalactors.

HumanResources Management

Assist in the selection and trainingof qualified program health staff.

Maintain open lines of communicationwith all field staff

Train senior national staff toincrease their responsibilities in order to build capacity and ensuresustainability of programs.

Ensure professional development forexpat and national health staff through assessment of training needs andcapacity building activities.

Work closely with the health teams todetermine the training needs of the medical staff.

Overseeing trainings of all nationalhealthcare staff, including national Doctors, non-physician clinicians, nurses,midwives and other technical staff to ensure that the provided trainings are ofacceptable quality and address the identified needs and to ensuresustainability of programs


Work closely with country seniormanagement team and the Health Technical Unit

Ensure program process throughcommunication with country team to ensure coordination of programs supplies areconsistent with management of budgets, including budget forecasting,development of spending plans.


Collaborate with security officer/CDin order to maintain security of health staff in the field

Ensure application and compliance ofsecurity protocols and policies


Perform other duties as assigned. The duties and responsibilitieslisted in this document are representative of the nature and level of workassigned and not necessarily all inclusive.


Code of Conduct

As applicable to this position, an individualmust promote and encourage a culture of compliance and ethics throughout theorganization and maintain a clear understanding of International Medical Corps’and donor compliance and ethics standards and adheres to those standards.


If this is a supervisory position, one mustset an example of ethical behavior through one’s own conduct and oversight ofthe work of others; ensure that those who report to you have sufficientknowledge and resources to follow the standards outlined in the Code of Conduct& Ethics; monitor compliance of the people you supervise; enforce the Codeof Conduct & Ethics and International Medical Corps’ policies, includingthe Safeguarding Policy and the Protection from Harassment, Bullying and SexualMisconduct in the Workplace Policy, consistently and fairly; support employeeswho in good faith raise questions or concerns.


It is all staff shared responsibility andobligation to safeguard and protect populations with whom we work, includingadults who may be particularly vulnerable and children. This includessafeguarding from the following conduct by our staff or partners: sexualexploitation and abuse; exploitation, neglect, or abuse of children, adults atrisk, or LGBTI individuals; and any form of trafficking in persons. Staff arealso responsible for preventing violations to our Code of Conduct and Ethics,which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct andEthics or Safeguarding Policy, you have an obligation to report.


•          Typically, Medical degree required with Master's degree in Public Health. Equivalent combination of relevant education and experience may be substituted as appropriate.

•          Fluent in English (written and spoken).     
•          Knowledge of Arabic will be an asset.


       Typically, 12+ years of relevant and progressive experience in international programs (preferably developing country or low-resource setting with an NGO) and at least 7+ years at the senior management level relating to primary health care, maternal and child health, reproductive health, emergency response, and infectious diseases 



•          Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGO’s 

•          Experience managing multiple projects across a number of grants in a complex and dynamic country context 

•          Must have excellent communications skills, both oral and written

•          Excellent organizational skills and ability to handle multiple tasks in a dynamic environment

•          Ability to relate to and motivate staff effectively

•          Creativity and the ability to work with limited resources

•          Able to analyze and interpret data and track program performance against program indicators 

•          Possess excellent facilitation skills

•          Ability to effectively present information and respond appropriately to questions from various stakeholders (i.e.: senior managers, counterparts, senior government and rebel leaders and other related regional players) 

•          Ability to work with a broad spectrum of people