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International Medical Corps is an Equal Opportunity Employer.

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21-124: Assistant, Resource Development - Data and Operations
Country:Los Angeles, CA
Department:Resource Development
  
Essential Job Duties/Scope of Work:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Background

The Data & Operations Team is responsible for the back-office support of all fundraising activities in Resource Development (RD) in the areas of gift processing, record maintenance, fulfillment, data analysis, database management, prospect development, and compliance. The Data & Operations Team creates efficiency by supporting backend needs across fundraising channels, innovates new solutions for overcoming obstacles, and strikes for its timeliness, scalability and data-driven culture. The Resource Development Assistant plays a critical role in the team through processing online and offline gifts, maintaining high quality donor information, and supporting donors with positive stewardship experience.

Job Purpose

  • To accurately process, acknowledge, and report donations
  • To update and maintain the donor database
  • To provide customer service and general administrative and fundraising operations support

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

1. Work with the Finance Department and donation processing vendor(s) to receive and process online, recurring, and offline donations securely, and record accurate donation information and documentation in the database.
2. Provide regular reports of donations received.
3. Generate and send donation receipts and personalized acknowledgment letters to donors, draft and maintain acknowledgment letter content, and facilitate the CEO’s signing of letters.
4. Process, update and maintain constituent information in the database.
5. Provide phone and email customer service and request fulfillment.
6. Manage the accounts of recurring donors, and follow-up with donors regarding declined transactions, expiring credit card information, etc.
7. Responsible for fulfillment of donation programs, such as tribute cards, premium memberships, and information packets.
8. Support the execution of in-house mailings to important donors.
9. Work closely with RD Data Officer to carry out data governance and cleansing tasks to ensure highest donor database quality.
10. Support other activities within the department as assigned. For example, assisting in donor research, execution of marketing and cultivation mailings, preparing donation reports, assisting RD Manager in various fundraising registration and application.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Qualifications:
  • Bachelor’s degree

Essential Experience

  • One year or more of office and/or administrative workplace experience utilizing Microsoft Windows and Office Suite

Desirable Experience

  • Business or fundraising operations role
  • Raiser’s Edge or other CRM
  • Non-profit sector

Essential Skills & Competencies

  • Excellent organizational skills and attention to detail
  • Proficiency with Microsoft Windows and Office and at least 50 WPM typing speed
  • Effective written and oral communication skills
  • Excellent time management and productivity skills, and ability to meet deadlines
  • Ability to multi-task and frequently adjust priorities
  • Collaborate effectively with colleagues and external service provider
  • Practices discretion with sensitive materials and information

Desirable Skills & Competencies

  • Proficiency with Raiser’s Edge or other CRM
  • Proficiency with Microsoft Outlook
  • Mastery in Microsoft Excel and Word
  • Systems- and process-oriented
  • Proficient grammar and writing skills

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.