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21-032: Program Manager
Country:South Sudan
Department:International Programs
Essential Job Duties/Scope of Work:


International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance

This position will work closely with the Field Site Manager, Deputy Country Director Programs, Deputy Country Director Operations and Malakal team to determine the operational needs of the program within the scope of the assigned grants.

Job Summary

The Program Manager is responsible for supporting the implementation of program activities, supervising of program staff and field teams, ensuring correct use of program resources, and administration of overall programs


Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation

Program Management 
• Work closely with Country Program Management to determine the operational needs of the program within the scope of the grants
• Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country wide strategy development.
• Analyze data gathered and propose alternative strategies of program implementation
• Implement and maintain prescribed reporting systems to monitor and evaluate the objectives, indicators and outcomes of the country programs
• Contribute to production of proposals for new projects
• Confers with and advises staff, and others key stakeholders to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; 
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impact.
• Conduct regular field visits to evaluate program effectiveness, to develop improved methods 
• Work with field site teams and logistics to procure program supplies within program budgets
• Compile program and donor reports and assists with development of future programs as needed
• Work with staff to produce timely and high-quality data and reports.
• Liaise closely with local authorities, donor and partner agencies to ensure program compliance with donor policies and regulations and complementary with other agencies' efforts
• In collaboration with grants and management personnel, identify funding opportunities and contribute to the design of new program concepts. Draft concept notes, working budgets, assessment reports, and results framework.
• Maintain flexibility to take on added responsibility as and when needed

Human Resources Management
• Supervise staff to ensure their smooth and effective operations
• Assist in the selection and training of qualified program staff and recommend promotions, disciplinary action and termination of staff  
• Monitor program staff performance according to their job description and set objectives.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Provide technical oversight and training to staff, with an emphasis on national staff capacity building.
• Ensure compliance to local labor laws including working hours
• Maintain open lines of communications with all field staff

Training/ Capacity Building
• Determine training needs for the programs’ staff
• Train national staff in order to build capacity and ensure sustainability of programs
• Advocate and plan for professional development for all staff

Working Relationships 
• Maintain frequent communication with Program Coordinator to ensure program activities and objectives are communicated
• Work with Logistics staff to ensure the coordination of programs supplies are within budgeted targets
• Attend coordination meetings which are relevant to country activities
• Interface with national government and relevant agencies as necessary

• Ensures application and compliance of security protocols and policies
• Work closely with Security Management Teams and CD to ensure that Standard Operating Procedures and assist in the revision of security plans when requested.

• Develop and maintain effective working relationships with all stakeholders - including community leaders, NGOs, UN agencies, community-based organizations and other International Medical Corps sectors to enhance cooperation and coordination
• Attend coordination meetings which are relevant to country programs
• Represent the organization at task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings as appropriate
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors


Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values. 

  • Typically, a Bachelor’s Degree in Public Health, International Development and/or in a relevant field of study. Master’s degree is preferred. Equivalent combination of relevant education and experience may be substituted as appropriate.  


• 5+ years of relevant and progressive NGO project and personnel management experience in humanitarian or development contexts, including a minimum of 2 years of international work experience in an operations management role
• Experience in project management in the humanitarian sector
• Profound cross-cultural awareness and insight into health care issues
• Ability to exercise sound judgment and make decisions independently
• Extremely flexible, and have the ability to cope with stressful situations and frustrations
• Ability to relate to and motivate staff effectively
• Familiarity with design and programming processes of different donors
• Ability to work collaboratively with donor agencies, international organizations, and other foreign and domestic government officials and partners.
• Skills and knowledge in program sustainability and capacity building, public private partnerships and project monitoring and evaluation (both quantitative and qualitative methods)
• Creativity and the ability to work with limited resources
• Excellent decision-making skills
• Team player and strong communication skills, both oral and written
• Proficient in computer applications, especially with MS Word and MS Excel, MS PowerPoint 
• Experience in technically supervising clinical and reproductive health staff.
• Experience in in coordinating, implementing and managing health activities including clinical and reproductive health programs in emergency contexts and/or refugee or IDP settings;


Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.