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International Medical Corps is an Equal Opportunity Employer.

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21-003: IT Associate Analyst
Country:Global
Department:Information Technology
  
Essential Job Duties/Scope of Work:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps

Job Summary

The IT Officer will provide technical support including servers, networking, computers, cabling components, printers, phone system, routers, switches, as well as internetworking protocols (TCP/IP).

Provide technical support primarily for main field offices, field staff, roving staff, interns, and visitors for all computer (both hardware/software), printer, server, and networking equipment issues. Primary role is to support, analyze, document and standardize computer hardware and software systems. Must be able to effectively install and repair computers in a timely manner, as well as, assist in various IT projects and training of end-users.

Main Responsibilities
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

  1. Maintain working proficiency of all hardware and software to enable maximum utilization of IT resources;
  2. Ensure all network, server, and computer components are maintained to industry best practices and provide recommendations;
  3. Address and resolve internal trouble tickets;
  4. Create and maintain current system documentation;
  5. Resolve work orders in a timely and expeditious manner to ensure end-user satisfaction;
  6. Responsible for training and supporting end-users with computers, printers, mobile devices, and various others;
  7. May be required to work overtime, weekends, and on-call rotation;
  8. Follows IT Department policy and procedures at all times;
  9. Possibility of 50% travel. May require being away from home for up to 2 months at a time.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Qualifications:

Experience

Typically, a Bachelor's degree in related area. Equivalent combination of relevant education and experience may be substituted as appropriate.

  1. 3-5+ years of relevant experience working in related field.
  2. Combination of the following certifications and/or equivalent hands-on knowledge: CompTIA A+/Network+; MCSA (good to have);
  3. Good conceptual understanding of how Information Systems work;
  4. Must have worked in a small to medium size business environment providing 1st and 2nd tier level support (minimum 50 node network);
  5. Excellent interpersonal/communication/written/documentation skills;
  6. Must have the ability to communicate technical information to non-technical users;
  7. Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware;
  8. Patch management best practices;
  9. Intermediate server and LAN administration experience;
  10. Intermediate knowledge of Windows Server;
  11. Intermediate knowledge of Windows and Mac OS;
  12. Working experience and administration of cloud based services like Office 365 (good to have);
  13. Experience with Active Directory and Group Policy;
  14. Strong troubleshooting and technical research abilities a must;

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.