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20-218: Program Manager – Emergency Response Team
Department:Humanitarian Response
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.

International Medical Corps: provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of Sudden Onset Disaster (SOD) and/or outbreak in the affected nation: adopts a human rights-based approach to their response; ensures it is accessible to all sections of the population affected by the SOD and/or outbreak particularly the vulnerable; and treats patients in a medically ethical manner.

International Medical Corps is accountable to: patients and communities; host governments and ministries of health, its organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the cluster and the humanitarian community.

Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps so that information is complete and readily available for an emergency response deployment.

Job Purpose

This position will support International Medical Corps' emergency response delivering outpatient clinical care to disaster effected populations.

The primary responsibility of the Emergency Response Program Manager is to support the implementation of services in an emergency setting. The Program Manager supports assessment, program design, proposal development, project implementation and management and participates in coordination.

**NOTE** Candidates applying to this position are indicating that they are interested in being considered for International Medical Corps’ standby roster for emergency response. Roster members will be contacted only when there is an emergency-response need for which the responder is qualified. This position will not be compensated unless responders are deployed to an emergency response.

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Program Design and Management

  • Lead or contribute to assessments and timely assessment reports.
  • Identify funding opportunities, lead proposal development activities.
  • Start up and manage projects.
  • Review implementation against expenditure, workplan and data at least monthly; propose solutions to under / over spending.
  • Develop and execute work plans.
  • Establish accurate monitoring systems; use data in regular project reviews.
  • Produce timely high-quality reports for internal and external audiences.
  • Implement International Medical Corps logistics, finance, HR, administration and security procedures; create an environment of mutual respect where personnel adhere to procedures.
  • Hire, orient and supervise new team members as necessary.
  • Determine training needs, advocate and plan for professional development. Train relevant national staff to undertake greater responsibility and thus ensure sustainability.

Monitoring Evaluation Accountability Learning (MEAL)

  • Design and coordinate needs assessments and situation analysis through various approaches (e.g. direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked.
  • Develop results framework, theory of change, logframe and MEAL plan including indicators for existing and new projects.
  • Identify the budget/resources needed for MEAL activities of project.
  • Implement data management systems and report accurate data daily, assist in the adjustment of data management systems streamlining data for new projects and local health department.
  • Responsible for the implementation of DHIS2.
  • Implement and oversee Community Based Feedback and Response Mechanisms and Accountability to Affected Population activities.


  • Represent International Medical Corps and coordinate assessments and activities with implementing agencies in the area to avoid duplication and to address gaps in service.
  • Promote positive leadership through regular and efficient internal coordination meetings for personnel on site.
  • In the spirit of transparency, promote International Medical Corps work and liaise with relevant external stakeholders, local leaders and government officials.
  • Identify and build collaborative partnerships with NGO partners, sub-grantees, and other stakeholders.
  • Collaborate in the development of referral pathways, service maps, and other networks that may assist clients to access services.
  • Generate a positive image of International Medical Corps and its personnel in the area of responsibility.


  • Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.

Policy Adherence

  • Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
  • Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.

Other duties as assigned

  • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive. The fluid nature of emergency response requires personnel to adapt to a rapidly changing landscape; duties may be reconfigured to meet operational requirements.
Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.
  • Degree in humanitarian affairs, public health, emergency management or relevant study


  • Three years’ experience managing field operations
  • Experienced project manager with strong competency in financial management and strategic planning
  • Familiar with common donors (OFDA, BPRM, DFID, ECHO, UN) and the coordination system


  • Fluent in use of the Microsoft Office suite and web-based files
  • Experienced in the use of radio handsets, satellite phones, and other communications
  • Excellent communication skills and the ability to represent International Medical Corps to a broad range of people and organizations
  • Knowledge, practical understanding of and ability to work within both relief and development NGO contexts
  • Understanding of health issues in developing countries
  • Team working, flexibility and relationship building skills, ability to develop positive working relations across functions and cultures, quite often at a distance
  • Problem solving skills in day to day and crisis situations
  • Resilience and stress management skills for self and team
  • Ability to identify and analyze opportunities that contribute to strategic aims, translate them into practical plans and implement them
  • Fluency in written and spoken English is required; fluency in Spanish, French or, Arabic is desirable


In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

International Medical Corps is a first responder to natural and man-made disasters and has a mandate of working in remote locations.  The organization has a comprehensive security management policy and plan in place and committed to do everything possible within its remit to ensure safety and security.  Notwithstanding, the mandate and programming choices of International Medical Corps require staff with high degree of resilience, extremely decisive quality and ability to move fast.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.