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20-095: Staff Wellbeing Consultant
Country:Los Angeles, CA or Washington, DC
Department:Domestic and International Affairs
Essential Job Duties/Scope of Work:
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in under-served communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


The well-being of IMC’s staff is an organizational priority, which is essential to enabling the organization to reach its global humanitarian response objectives, as well as protecting the well-being of staff members. The promotion of staff well-being is especially important during particularly challenging global crises, such as the COVID-19 pandemic, which is a threat to both physical and mental health. Large numbers of people are affected by adversity associated with loss of livelihoods and sudden uncertain futures due to the economic consequences. Fear from the virus is spreading faster than the virus and inducing mental health and psycho-social consequences among those affected directly and those who are following the news. Fear, depression and anxiety/worry are likely common reactions in all affected countries. For some these reactions are prolonged, severe and disabling, thereby leading to increases of mental health conditions among adult males and females, girls and boys.

Concerns about health, relatives, financial stability and feelings of helplessness are all very common emotions reported around the world across all age groups and genders, and in particular for frontline / field responders. In addition, physical distancing, self-isolation, quarantine, and working from home are triggering reactions of isolation, loneliness, and loss of social contacts among large number of people worldwide.  Those staff treating and caring for people with COVID-19 are also beginning to face social stigma and prejudice / threats of physical harm.

The global IASC reference group for Mental Health and Psycho-social Support in Emergency Settings has clearly recommended in their COVID-19 guidance, the need to protect the mental health of all responders and ensure that they are able to access mental health and psycho-social care.  The importance of this is two-fold: keeping all staff protected from chronic stress and poor mental health during this response means that they will have better capacity to fulfill their roles; and facilitate access to and ensure that staff are aware of where they can access MHPSS services.


Consultant will serve as the Staff Well-being Consultant, working with the COVID-19 Well-being Team. Specifically, Consultant will complete the following tasks as per the scope of the role.


  • To advise and collaborate with COVID-19 Well-being team to develop a contextually appropriate (i.e. working in ongoing conflict / protracted / emergency context during a COVID-19 response) well-being staff package, that can be rolled out across IMC country offices to support all staff, with particular focus to frontline responders.
  • To provide recommendations for an organizational framework for long-term promotion of staff well-being
  • To work closely mentoring HR and MHPSS teams in-country to ensure well-being staff package adequately supports all staff in an inclusive, non-discriminatory way, including ensuring ease of access to support and confidentiality of use of services.
  • To support IMC HQ HR team and HQ SMT to cascade training / coaching to SMT / HR teams in-country on how to ensure that good-quality communication and accurate information updates are provided to all staff (e.g. this could include rotating workers from higher-stress to lower-stress functions; implement flexible schedules for workers who are directly impacted or who have a family member impacted by a stressful event; ensure that time is built in for colleagues to provide social support to each other).
  • Design psycho-education/informative group sessions and materials that can be cascaded via training / coaching to in-country HR teams for them to be confident and empowered to run.
  • Support in-country recruitment processes for any new staff well-being officers.
  • Work closely with staff well-being officers, and others where appropriate, to capacity build focal point people in this team to co-lead the delivery of the staff well-being training / support.
  • Potential to deliver, when necessary, individual / group support sessions to international and national staff.
  • Source appropriate external organization with expertise in supporting humanitarian organizations on staff well-being programs overall and in periods of crisis to support this process.

 To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

& Ethics:  Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. 

  • 10+ years’ experience in the field of human resources wellbeing in humanitarian emergency response
  • Experience providing support to NGOs to develop staff wellbeing organizational frameworks and tools, designing psychoeducation/informative group sessions and materials, coaching/mentoring staff
  • Knowledge of MHPSS principles and best practices