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19-353: Health Cluster Coordination Manager
Department:Technical Unit
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Program Background

International Medical Corps has appointed a country representative since March 2019 who is actively participating in coordination meetings with working groups to discuss key issues, including health; Nutrition; mental health and psychosocial support; protection; and water, sanitation and hygiene (WASH). International Medical Corps has been a key collaborator in meetings with UN agencies, including the Pan American Health Organization, the Office for the Coordination of Humanitarian Affairs and the United Nations Children’s Fund, as well as with local organizations and donors.

International Medical Corps has submitted projects to several donors to address critical needs, including: (1) lack of specialized doctors and health personnel; (2) lack of maintenance for medical equipment; (3) lack of medicines and medical supplies; (4) lack of water treatment, food and potable water; (5) lack of medical waste management services; 5) lack of food supplies to address malnutrition; 6) lack of Protection services.

Additionally, as of September 3, 2019, International Medical Corps is one of the few international non-governmental organizations registered as a Civil Association non-profit organization in Venezuela and authorized to provide humanitarian services. International Medical Corps continues to work with IFRC, PAHO, UNICEF other international actors, and local non-profit organizations. By launching efforts with local organizations, International Medical Corps will prioritize not only reaching those most in need, but also building the capacity of the local organizations to provide services for the long-term. International Medical Corps has already identified local partners. International Medical Corps has shipped medicines and medical supplies with a value of more than $500,000 to Caracas, with support from the International Federation of Red Cross and Red Crescent Societies (IFRC). International Medical Corps provided medications and medical supplies directly to IFRC and Venezuelan Red Cross (VRC), who support 20 inpatient health facilities and 16 outpatient clinics in Caracas.

International Medical Corps (IMC) is now coordinating with international and local partners in Venezuela and is prepared to deliver a multi-sectoral response to meet the urgent health, water, sanitation and hygiene (WASH) in health facilities, protection and nutrition needs of families and communities. Activities will focus on providing essential services with a focus on reaching vulnerable populations, including children, pregnant and lactating women, elderly people and service evaluations. International Medical Corps, will target 22 health facilities that provides outpatient services in 11 states and will provide MMU services in 7 states and 117 communities. At the health facility level, services will include provision of pharmaceutical supplies, health and reproductive health services, capacity building, consultations, mental health services, WASH including hygiene promotion, MH, PSS service and last but not least nutrition services. International Medical Corps will work with 2 local partner at health facility level and MMU. These two are FUDEP and Fundación Nativo. As for the Protection / GBV services, IMC will support 3 women centers through partnering with 2 additional local subs – FUNDANA and Fundacion Habla.

Job Summary

Humanitarian Cluster information manager, seconded to PAHO to support cluster coordination and to provide humanitarian coordination/information management support to the Health Cluster. S/he will work closely with PAHO, OCHA and other partners to ensure information sharing and coordination.  
The Humanitarian Cluster Information Manager reports, and is responsible primarily to the IMC Country Director and technically to the Country Representative of the health cluster's lead agency (PAHO).  Depending on the nature and extent of the crisis, the country's context, the structure of the overall international humanitarian response, and the operational capacities of the health cluster's members, peripheral health hubs with designated zonal health cluster focal point agencies may need to be set up to better respond to the needs of the affected populations. 

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive. 

- Support the Identification and make contact with health sector stakeholders and existing coordination mechanism, including national health authorities, national and international organizations and civil society;
- Hold regular coordination meetings with country health cluster partners, building when possible on existing health sector coordination fora;
- Support to collect information (wwww) from all partners on Who’s Where, since and until When, doing What, and regularly feed the database managed by OCHA (4W). Provide consolidated feedback to all partners and the other clusters;
- Support to collect information (wwww) from all partners on Who’s Where, since and until When, doing What, and regularly feed the database managed by OCHA (4W). Provide consolidated feedback to all partners and the other clusters.
- Support the assessment and monitor the availability of health services in the crisis areas provided by all health actors using GHC tool: Health Resources Availability Mapping System;
- Ensure that humanitarian health needs are identified by planning and coordinating joint, inter-cluster, initial rapid assessments adapting to the local context the IRA tool, as well as follow-on more in-depth health sub-sector assessments, as needed.
- Support to mobilize Health Cluster Partners to contribute to establishing and maintaining an appropriate Early Warning and Response System, and regularly report on health services delivered to the affected population and the situation in the areas where they work.
- Support and contribute to the joint health cluster analysis of health-sector information and data (see points 3, 4, 5 and 6) leading to joint identification of gaps in the health sector response and agreement on priorities to inform the development (or adaptation) of a health crisis response strategy.
- Support the HCC to represent the Health Cluster in inter-cluster coordination mechanisms at country/field level, contribute to jointly identifying critical issues that require multisectoral responses, and plan the relevant synergistic interventions with the other clusters concerned.
- Support to lead a joint Health Cluster contingency planning for potential new events or set-backs, when required.
- Support the provision of leadership and strategic direction to Health Cluster Members in the development of the health sector components;
- Promote adherence of standards and best practices by all health cluster partners taking into account the need for local adaptation.
- Support the identification of urgent training needs in relation to technical standards and protocols for the delivery of key health services to ensure their adoption and uniform application by all Health Cluster partners. Coordinate the dissemination of key technical materials and the organization of essential workshops or in-service training.
- In a protracted crisis or health sector recovery context, ensure appropriate links among humanitarian actions and longer-term health sector plans, incorporating the concept of ‘building back better’ and specific risk reduction measures.
- Monitoring key information networks, including media and UN sources, to collect and analyse crisis data.
- Providing regular updates on developments relating to the North East response, notably the humanitarian, access and security contexts and related needs, gaps and priorities.
- Triangulation of information through networks with partners from across the humanitarian response (e.g. NGOs, UN, academia).
- Leading on developing and collating information products as needed (eg. Briefing background, communications materials).
- Monitoring and managing up-to-date information and results of PAHO and OCHA supported humanitarian program including log-frame.
- Creating and disseminating humanitarian information products to provide OFDA and other partners on the humanitarian situation.
- Supporting and updating key audiences, on potentially complex humanitarian policy and program decisions,
- Ensuring proper flow of internal and external communication

Compliance & best practices:
  • Committed to fraud detection, risk reduction and fraud reporting; ensure compliance with IMC policies and procedures, donor regulations and local laws.
  • Ensure procurement, transfers and disposals of commodities and software that are subject to Export Compliance are in line with applicable licenses or need new licenses and related actions are properly documented.
  • Ensure that vendor due diligence actions are carried out (and documented) as per required procedures including vendor registration, vendor performance, price/vendor information shared among NGOs, market surveys conducted regularly. Conduct physical verification as required.
  • Work with Finance, Compliance and audit focal points to assess compliance with internal controls and required procurement documentation. Conduct verification of Procurement Inspection checklist and ensure that risks associated to procurement are evaluated regularly and plans are developed to tackle those. Review procurement documentation, internal and external audit reports to detect procurement related risks. Work with country teams to implement corrective measures.
  • Work with senior budget holders review Warehouse spot check calendars is developed to ensure that risks associated to warehouse management are highlighted and plans developed to tackle those. Conducts spot check and control evidence verifications as required.
  • Work with Program Audit Unit team to assess implementation of supply chain and procurement planning procedures for existing and future projects, report gaps and propose corrective measures

Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.



  • Medical degree; preferably with a Master’s in Public Health from accredited institutions.2-3 years of experience in a senior-level management position in a field-based post;


  • Minimum 10 years’ experience in overseas programs (preferably in developing country or low-resource settings with NGOs) with at least 5 years at the Manager or similar level relating to emergency medicine, primary health care, including clinical management of rape, maternal, newborn and child health, reproductive health, HIV/AIDS, and communicable diseases, CMAM, and health-related BCC
  • Socio-cultural and political knowledge of the country/region
  • Experience on writing / developing project proposals and implementation reports.
  • Excellent decision-making skills.
  • Team player and strong communication skills, both oral and written.
  • Proficient in computer applications, especially with MS Word and MS Excel, and MS PowerPoint.
  • Creativity and the ability to work with limited resources.


  • Fluency in English and Spanish written and spoken

Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex , sexual orientation, national or ethnic origin, age, disability or status as a veteran.