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19-314: HR Officer- Venezuela
Department:Humanitarian Response
Essential Job Duties/Scope of Work:
International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


Venezuelans are living in a state of ongoing insecurity and rapidly growing crisis, with more than 7 million people in need of humanitarian assistance, according to UN OCHA. People are enduring increased rates of anxiety and fear as a result of a collapsed health system with a shortage of medical staff, with approximately 22,000 doctors estimated to have left the country between 2012 and 2017; a shortage of medications, at the rate of 55% in 2014 to 85% in 2018; hyperinflation impacting the cost of food, fuel and more, with estimates that prices increased between 500,000% and 1,700,000% in 2018; and overall insecurity. 

In humanitarian emergencies, WHO estimates that the rate of common mental health conditions can more than double to 22% of the population, while approximately 5% of the population with existing severe mental disorders are especially vulnerable, often having no access to care.  According to local actors, this crisis has had a significant effect on the wellbeing of the population, and the availability and affordability of MHPSS services has significantly declined. 

According to key stakeholders and non-governmental organizations the crisis has hit certain groups such as those with mental health conditions, women and adolescents especially hard. For those with severe mental disorders, the unavailability of psychiatric treatment and medications has meant relapses or financial difficulties for families forced to buy medication on the black market. Children are also particularly vulnerable to the effects of the crisis.  

International Medical Corps has been present in Venezuela since February 2019 where we have shipped medicines and medical supplies with a value of more than $500,000 to Caracas, with support from the International Federation of Red Cross and Red Crescent Societies (IFRC). International Medical Corps provided medications and medical supplies directly to IFRC and Venezuelan Red Cross (VRC), who support 20 inpatient health facilities and 16 outpatient clinics in Caracas.  

As of September 3, 2019, International Medical Corps has registered as a Civil Association non-profit organization in Venezuela and authorized to provide humanitarian services. We have a presence for coordination purposes in Caracas. By launching efforts with local organizations, International Medical Corps has prioritized not only reaching those most in need, but also building the capacity of the local organizations to provide services for the long-term recovery.  

International Medical Corps, through a private grant, is implementing a health program in Bolivar state with two of our local partners- Fundación Nativo and FUDEP. IMC’s role is mainly capacity building, supervision, and monitoring. In terms of importing pharmaceutical supplies in country to implement our health activities, the Ministry of Health (MPPS) has granted us the sanitary permits required to import medical supplies and pharmaceuticals for our health project under our private grant. Since this has been granted, future sanitary permits should be more quickly obtained. International Medical Corps will also obtain from PAHO the “Pass (Salvoconducto)” to move around and implement activities.

Job Summary
This position will support International Medical Corps Venezuela response 
The primary responsibility of the Human Resources Officer is to be responsible for provision of HR and administrative support to the Venezuela expatriate and national staffing.  In coordination with field team will identify Venezuela pipeline staffing plan requirements.  S/he will ensure that necessary human resources and support systems are in place in country including liaison with local labor lawyers on HR matters, and work close with International Recruiters on staffing plans. The Human Resources Officer will coordinate contracts, onboarding, off-boarding, health & safety, safeguarding and general HR support.

Job Responsibilities:

· Participate in operational planning to help identify staffing needs in Venezuela
· Produce and disseminate requests for international positions in coordination with Country Director
· Develop a clear staffing structure for the Venezuela operation requirements
· Work in coordination with International Medical Corps International HR’s Human Resources, Recruitment and Travel departments and staff to facilitate recruitment of international staff and volunteers and insure rapid deployment for critically needed positions
· Develop a Venezuela response orientation package for incoming international staff and volunteers with guidance from International HRHQ Office and insure dissemination, including Security Briefing, and country information
· Assist in orienting all incoming responders in country and ensuring that orientation schedule, living allowance, time sheet and separation check list forms HR/admin forms, on-site training and contact list are given to them at their arrival
· Management and scheduling of all Change of Status documentation, in conjunction with Sector Senior Management, Country Director and compliance with International Medical Corps HQ’s International HR policies and procedures
· Assist with all R&R requests by international staff, and ensure staffing coverage during international staff R&R leave
· Coordinate with Logistics for team members’ airport pick-up and drop-offs
· Collect and submit applicable separation paperwork
· Coordinate timesheets submission, leave requests and prepare leave tracking reports for international staff
· Act as a main counterpart to International HR and ensure that all HR paperwork is submitted and on file timely
· Liaise with Finance Department in preparation of staff payroll
· Manage HR Officer and Assistant in assigned activities
· Advise as to development of staff requisitions for national staffing;
· Identify legal advisor / contact in country to work with International Medical Corps
· Ensure that all local staff, consultants and volunteers have valid contracts

· Provide training to HR national staff on human resource and recruitment processes, and supervise national HR staff for International Medical Corps Field Site Offices and Sub-Offices as needed
· Ensure compliance with all local labor laws, statutes, and protocols on recruitment, total compensation, insurances, and working hours
· Ensure that all Job Descriptions are on file and signed by the staff and supervisors in accordance with the staff records policy
· Work with management team, local employment lawyer and HQ HR colleagues to develop and implement local employee handbook
· Research, develop and implement the local salary scale for national staff
· Create orientation-briefing pack and ensure that every new employee receives an induction including briefing on International Medical Corps, projects, job activities and objectives, Code of Conduct and Ethics, training and working conditions
· Support staff in completion of all MAST and functional trainings
· Coordinate national staff timesheets submission and ensure payroll data is accurate
· Develop trackers and oversee tracking of recruitment updates, staffing lists, national contracts extension/renewal, and enrollment and utilization of employee benefits as is applicable
· Complete and submit monthly HR status reports
· Support and advise supervisory staff on staff management and employee relations issues that arise, performance appraisal processes and capacity building
· Conduct investigations as needed and directed by HQ
· Manage safety and wellbeing of staff
· Participate as a member of the Senior Management Team meetings and coordination processes

Codeof Conduct

Itis our shared responsibility and obligation to prevent matters involving SexualExploitation & Abuse, Trafficking in Persons, Child Safeguarding and anysuggested violation to our Code of Conduct, which may involve Conflicts ofInterest, Fraud, Corruption or Harassment.  If you see, hear or are madeaware of any suggested activities then you have an obligation to report.

At least Bachelor’s degree in Human Resources, Business Management, Psychology or in a relevant field of study, preferable with an advanced degree
· 3-5 years’ relevant experience in Human Resources in a non-governmental organization, of which at least two years within LAC or resource deprived environment or an equivalent combination of experience
· Experience in setting up and managing administration and human resource management systems in a new country response setting with limited resources or amenities
· Supervisory experience and strong capacity building ability
· Fluent in Spanish and English is a must

· Profound cross-cultural awareness and insight into health care issues
· Demonstrated understanding of HR technical areas such as compensation and benefits, and employee relations
· Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
· Ability to exercise sound judgment and make decisions independently
· Flexibility and have the capacity to cope with stressful situations and frustrations
· Ability to operate at advanced levels of authority and manage significant activities, budgets, and resources to produce and take responsibility for results
· Ability to relate to and motivate staff effectively
· Creativity and the ability to work with limited resources
· Team player and strong communication skills, both oral and written
· Proficient in computer applications, especially with MS Word and MS Excel, MS PowerPoint
· Proficiency in English/Spanish written and oral
· Knowledge of International Medical Corps systems and procedures desirable

Equal Opportunities

t is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report. 
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.