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19-232: Human Resources Manager – Emergency Response Team
Department:Humanitarian Response
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through healthcare training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and healthcare to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated healthcare systems and helps bring them back to self-reliance.


When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.

International Medical Corps provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of sudden onset disaster (SOD) and/or outbreak in the affected nation; adopts a human rights-based approach to its response; ensures it is accessible to all sections of the population affected by the SOD and/or outbreak, particularly the vulnerable; and treats patients in a medically ethical manner.

International Medical Corps is accountable to patients and communities, host governments and ministries of health, and its organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the clusters and the humanitarian community.

Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps, so that information is complete and readily available for an emergency response deployment.

Job Purpose

This position will support International Medical Corps’ emergency response delivering outpatient clinical care to disaster-affected populations.

The primary responsibility of the Human Resources Manager is for provision of HR and administrative support to the Emergency Response Team (ERT) for volunteer, expatriate and national staffing. In coordination with field team will identify ERT pipeline staffing plan requirements. S/he will ensure that necessary human resources and support systems are in place in country including liaison with local labor lawyers on HR matters, and work close with International Recruiters and ERT on staffing plans. The Human Resources Manager will coordinate contracts, onboarding, off-boarding, health & safety, safeguarding and general HR support.

**NOTE** Candidates applying to this position are indicating that they are interested in being considered for International Medical Corps’ standby roster for emergency response. Roster members will be contacted only when there is an emergency-response need for which the responder is qualified. This position will not be compensated unless responders are deployed to an emergency response.

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

International Staffing and International Volunteer Management

  • Participate in operational planning to help identify staffing needs in an emergency response.
  • Produce and disseminate requests for international positions in coordination with Response Lead.
  • Develop a clear staffing structure for the emergency operation requirements.
  • Work in coordination with International Medical Corps International Human Resources, Recruitment and Travel departments and staff to facilitate recruitment of international staff and volunteers and insure rapid deployment for critically needed positions.
  • Develop an emergency response orientation for incoming international staff and volunteers with guidance from International HR HQ Office and insure dissemination to each in-coming responder, including Security Briefing, department briefings, country information, information regarding allowances, time sheet, on-site department orientations and contact list.
  • Provide ERU HR with first-hand information of conditioning on ground and travel tips for volunteers and responders to ensure appropriate information can be given to staff and volunteers prior to arrival.
  • Manage and schedule all Change of Status documentation, in conjunction with Senior Management and compliance with International Medical Corps HQ’s International HR policies and procedures.
  • Assist with all R&R requests by international staff, and ensure staffing coverage during international staff R&R leave.
  • Manage schedules, orientation, housing, and support of all incoming internal responders, in conjunction with response staffing needs.
  • Coordinate air tickets with international travel team and ensure proper budgetary allocations of international travel.
  • Coordinate with Logistics for team members’ airport pick-up and drop-offs.
  • Collect and submit applicable separation paperwork to the International HR HQ office and Emergency Finance Administrative Manager or Director in country of operation for all volunteers and expats departing the field locations.
  • Coordinate timesheets submission, leave requests and prepare leave tracking reports for international staff and volunteers
  • Act as a main counterpart to International HR and ensure that all HR paperwork is submitted and filed timely.
  • Liaise with Finance Department in preparation of international staff payroll.

National Staff Management

  • Identify legal advisor in country to work with International Medical Corps, if in new country location, or liaise with existing country HR team if in International Medical Corps location.
  • Ensure that all local staff, consultants and volunteers have valid contracts (either employment contracts or time-limited contracts for different type of services and assistance.)
  • Ensure compliance with all local labor laws, statutes, and protocols on recruitment, total compensation, insurances, and working hours.
  • Work with management team, local employment lawyer and HQ HR colleagues to develop and implement local employee handbook if in new International Medical Corps location. Ensure all staff understand and have received Handbook if in existing country program location.
  • Research, develop and implement the local salary scale for national staff.
  • Create orientation-briefing pack and ensure that every new employee receives an induction including briefing on International Medical Corps, projects, job activities and objectives, Code of Conduct and Ethics, training, timesheets and working conditions.
  • Support staff in completion of all MAST and functional trainings.
  • Advise as to development of national staff plans and requisitions.
  • Hire and train local HR team.
  • Provide training to HR national staff on human resource and recruitment processes, and supervise national HR staff for International Medical Corps Field Site Offices and Sub-Offices as needed.
  • Ensure that all Job Descriptions are on file and signed by the staff and supervisors in accordance with the staff records policy.
  • Coordinate national staff timesheets submission and ensure payroll data is accurate.
  • Develop trackers and oversee tracking of recruitment updates, staffing lists, national contracts extension/renewal, and enrollment and utilization of employee benefits as is applicable.
  • Complete and submit monthly HR status reports.
  • Support and advise supervisory staff on staff management and employee relations issues that arise, performance appraisal processes and capacity building.
  • Conduct investigations as needed and directed by HQ.
  • Work with senior leadership team to ensure safety and wellbeing of staff.
  • Act as Safeguarding Focal Point if appointed by Response Lead and Safeguarding taskforce.
  • Participate as a member of the Response Management Team meetings and coordination processes.


  • Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required. 

Policy Adherence

  • Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
  • Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.

Other duties as assigned

  • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive. The fluid nature of emergency response requires personnel to adapt to a rapidly changing landscape; duties may be reconfigured to meet operational requirements.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving sexual exploitation and abuse, trafficking in persons, child safeguarding and any suggested violation to our Code of Conduct that may involve conflicts-of-interest, fraud, corruption or harassment. If you see, hear or are made aware of any such activities, you have an obligation to report.


  • Bachelor’s degree in Human Resources, Business Management, Psychology or in a relevant field of study, preferably with an advanced degree


  • Five years’ relevant experience in Human Resources in a non-governmental organization, of which at least two years within an emergency response or resource deprived environment or an equivalent combination of experience
  • Experience in setting up and managing administration and human resource management systems in an emergency response setting with limited resources or amenities
  • Supervisory experience and strong capacity building ability


  • Profound cross-cultural awareness and insight into health care issues
  • Demonstrated understanding of HR technical areas such as compensation and benefits, and employee relations
  • Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
  • Ability to exercise sound judgment and make decisions independently
  • Flexibility and capacity to cope with stressful situations and frustrations
  • Ability to operate at advanced levels of authority and manage significant activities, budgets, and resources to produce and take responsibility for results
  • Ability to relate to and motivate staff effectively
  • Creativity and the ability to work with limited resources
  • Team player and strong communication skills, both oral and written
  • Proficient in computer applications, especially with MS Word and MS Excel, MS PowerPoint
  • Knowledge of International Medical Corps systems and procedures desirable
  • Fluency in written and spoken English is required; Fluency in Spanish, French, Arabic is desirable


In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

International Medical Corps is a first responder to natural and man-made disasters and has a mandate of working in remote locations. The organization has a comprehensive security management policy and plan in place and is committed to doing everything possible within its remit to ensure safety and security. Notwithstanding, the mandate and programming choices of International Medical Corps require staff members who have a high degree of resilience, extremely decisive qualities and the ability to move fast.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.