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International Medical Corps is an Equal Opportunity Employer.

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18-357: Medical Coordinator - Emergency Response Team
Country:Global
Department:Humanitarian Response
  
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through healthcare training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and healthcare to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated healthcare systems and helps bring them back to self-reliance.

Background

When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.

International Medical Corps provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of sudden onset disaster (SOD) and/or outbreak in the affected nation; adopts a human rights-based approach to its response; ensures it is accessible to all sections of the population affected by the SOD and/or outbreak, particularly the vulnerable; and treats patients in a medically ethical manner.

International Medical Corps is accountable to patients and communities, host governments and ministries of health, and its organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the clusters and the humanitarian community.

Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps, so that information is complete and readily available for an emergency response deployment.

Job Purpose

This position will support International Medical Corps’ emergency response delivering outpatient clinical care to disaster-affected populations.

The Medical Coordinator is responsible quality and organization of the implementation of all clinical services. The Medical Coordinator will appoint physicians and nurses in clinical roles throughout the EMT operation to specific tasks as appropriate. This Medical Coordinator will conduct assessments and start up activities. The role has responsibilities for proposal development, recruitment, reporting, coordination, training, identifying gaps in programming and staffing, and any other required duties within the EMT as directed by the Team Leader.

**NOTE** Candidates applying to this position are indicating that they are interested in being considered for International Medical Corps’ standby roster for emergency response. Roster members will be contacted only when there is an emergency-response need for which the responder is qualified. This position will not be compensated unless responders are deployed to an emergency response.

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Program Management

  • Act as the technical manager for day to day management of International Medical Corps health programs providing direct supervision to medical staff and technical support to non-medical staff related to health programming.
  • Work closely with direct line manager, senior management, and field teams to determine the operational needs of the medical program within the scope of the grants.
  • Work closely with the medical doctors and health teams to ensure high quality service provision for beneficiaries using nationally or internationally accepted standards.
  • Coordinate referral pathways for MHPSS, CMR and GBV, ensuring appropriate detection and referral.
  • Analyze pharmacy reports to monitor drug consumption per site and adjust procurement plan and activities in coordination with Pharmacist.
  • Implement data management systems ensuring daily data output and reporting.
  • Assist in the adjustment of data management systems streamlining data for new projects and local health department.
  • Review and provide input for reports in order to analyze trends and adjust programs as needed.
  • Work with direct line manager, field teams, partnering agencies and national health authorities for outbreak preparedness and contingency planning.
  • Work with field teams to ensure continued provision of basic life serving services in case of evacuation or relocation due to insecurity.
  • Work with direct line manager, senior management and field teams to plan for future program directions in terms of beneficiary needs, new sites, and / or new programs.
  • Work with direct line manager, senior management and field teams to contribute to concept notes for future funding following donor protocols and formats.
  • Work with field teams and logistics to procure drugs in a timely manner to ensure adequate supply based on site consumption while adhering to national drug protocols and program budgets.
  • Work with UN agencies (UNICEF, WHO, UNFPA) and partner agencies to acquire drug kits and health information materials for medical programs.
  • Regularly update country office on progression of programs as necessary.
  • Act as the focal point for team health and medical emergencies. Manage the team trauma (and triage kit if available) and PEP kit, and may recommend personnel to seek health care or rest when they are ill. Ensure correct provision and use of PPE.
  • Take responsible for disposition of medical equipment, consumables and pharmaceuticals.

Representation

  • Attend coordination meetings as needed.
  • Represent the organization at task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings as needed.
  • Liaise with MOH on matters related to the program to ensure programmatic accountability as needed.
  • Participate in media relations, public outreach and awareness initiatives, including coordinating and responding to inquiries, acting as a spokesperson, or identifying and preparing spokespeople for local, national and international media at the request of the Communications department.
  • Participate in coordination meetings and communicate relevant information to direct line manager and other health staff as needed.
  • Ensure maximum visibility of the agency amongst the NGO community.
  • Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors.

Human Resource Management

  • Assist in the selection, training, and mentoring of qualified health staff, recommend promotions, disciplinary action and termination as needed.
  • Supervise the day-to-day health staff to ensure smooth and effective operations, including the appointment of the clinical team leader.
  • Work with HR department to ensure compliance to local labor laws including working hours.
  • Maintain open lines of communications with all field staff.

Training and Capacity Building

  • Work closely with the medical doctors and health teams to determine the technical and non- technical training needs of the medical staff to ensure high quality program implementation and compliance with minimum standards.
  • Train national staff to increase responsibilities to build capacity and ensure sustainability of programs.
  • Collaborate with direct line manager and relevant national and international health authorities for revision of existing curriculum or development of new curriculum to be utilized in implemented by and implement those plans through the management team and field teams.
  • Advocate and plan for professional development for expat and national staff.

Working Relationships

  • Support the Senior Management Team to ensure program activities and objectives are implemented appropriately and communicated.
  • Maintain strong working relationships with Finance, Logistics, HR/Admin and other relevant departments to ensure smooth implementation of program activities.

General

  • Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.

Policy Adherence

  • Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
  • Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.

Other duties as assigned

  • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive. The fluid nature of emergency response requires personnel to adapt to a rapidly changing landscape; duties may be reconfigured to meet operational requirements.
Code of Conduct
It is our shared responsibility and obligation to prevent matters involving sexual exploitation and abuse, trafficking in persons, child safeguarding and any suggested violation to our Code of Conduct that may involve conflicts-of-interest, fraud, corruption or harassment.  If you see, hear or are made aware of any such activities, you have an obligation to report.
Qualifications:
  • Medical degree with a valid license to practice and be board certified or equivalent (board eligible)
  • Master of Public Health (MPH) preferable

Experience:

  • Minimum two (2) years of experience in a leadership role related to emergency medicine, family medicine or other primary care specialty
  • Minimum three (3) years of cumulative experience required in a lessor developed country or resource deprived environment, or equivalent combination of education and experience focused on global health
  • Experience in overseas programs at the Manager level relating to primary health care (and secondary health care in specific missions), maternal and child health, reproductive health, HIV/AIDS, communicable diseases, emergency preparedness and response
  • Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGOs; the ability to work with a broad spectrum of people

Competencies:

  • Excellent communications skills, both oral and written
  • Excellent self-motivation skills
  • Ability to exercise sound judgment and make medical decisions affecting the standard of care independently
  • Extremely flexible, and have the ability to cope with stressful situations and frustrations
  • Ability to relate to and motivate staff effectively
  • Creativity and the ability to work with limited resources
  • Excellent decision-making skills
  • Must work independently under difficult conditions
  • Able to take on non-medical responsibilities from time to time to cover for other team members
  • Skills and knowledge in program sustainability and capacity building, public-private partnerships and project monitoring and evaluation (both quantitative and qualitative methods)
  • Strong writing and presentation skills
  • Proven capabilities in leadership required
  • Strong negotiation, interpersonal and organization skills
  • Fluency in written and spoken English is required; fluency in Spanish, French or, Arabic is desirable

Other

In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

International Medical Corps is a first responder to natural and man-made disasters and has a mandate of working in remote locations.  The organization has a comprehensive security management policy and plan in place and is committed to doing everything possible within its remit to ensure safety and security.  Notwithstanding, the mandate and programming choices of International Medical Corps require staff members who have a high degree of resilience, extremely decisive qualities and the ability to move fast.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.