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International Medical Corps is an Equal Opportunity Employer.

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19-384: Information Technology Officer
Country:Global
Department:Information Technology
  
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Background

When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance. 

International Medical Corps: provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of Sudden Onset Disaster and/or outbreak in the affected nation: adopts a human rights-based approach to their response; ensures they are accessible to all sections of the population affected by the SOD and/or outbreak particularly the vulnerable; and treats patients in a medically ethical manner consistent with the World Medical Association Medical Ethics Manual.

International Medical Corps is accountable to: patients and communities; host government, Ministry of Health; our organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the cluster and the humanitarian community.

Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps so that information is complete and readily available for an emergency response deployment.

Job Purpose

This position will support International Medical Corps' emergency response delivering outpatient clinical care to disaster effected populations.

The primary responsibility of the Information Officer is Responsible to set up and manage voice and data communication systems, connectivity to information management systems (e.g. Deltek), data display systems, asset tracking of ICT equipment, and general technology support. If not deployed, the responsibility for these activities within the ERT is decided by the RMT in consideration of available resources.

 

Job Description

Provide global support services to a large field customer base. Support enterprise project installations, transitions, preventative maintenance, and incident response for a complex satellite based network that includes various LAN/WAN/Wireless topologies and technologies.

 

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive

  • Ensure all customer service obligations are fulfilled to include performing site surveys, VSAT antenna installation, and perform future dispatch duties for break/fix and preventative maintenance.
  • Take actions to ensure the operational quality of system equipment. May review and modify procedures, and install, configure, operate, maintain, repair or modify customer equipment or software. Assist with the problem solving of technical issues and serve as the HQ IT escalation point of contact for enterprise related issues or outages.
  • Operate professionally and safely, with an understanding of the country onboard protocols and behavior within certain high security areas.
  • Provide guidance and training to customer. Liaison with vendors, and IT teams within Headquarters to ensure the timely delivery of service or resolution of issue escalation.
  • Tasks include configuration, test and fault finding of satellite modems and related router/switching equipment, configuration, test and fault finding of C & Ku-band RF units
  • Assembly of stabilized antennas and troubleshooting of other onboard communication services such as voice and video.
  • Provide assistance to senior Field Technicians during the installation, commissioning and maintenance of fixed and stabilized satellite systems.
  • Provide technical support and guidance for Field IT Officers, including on the job training where appropriate.
  • Travel to customer sites overseas, often at short notice for indeterminate periods of time.
  • Comply with all safety requirements implemented by employer, customers, facility owners or venders involved in the employee’s daily tasks.
  • Complete all required paperwork accurately, legibly and obtain proper approvals from job site location management.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Qualifications:

  • Technical training or associates/bachelor’s degree in Information Communication and Technology role
  • Microsoft/Cisco certification(s) preferred or on the job/industry experience equivalent

Experience

  • Minimum 2 years’ experience with VSAT systems
  • Working knowledge and hands-on experience of satellite communication devices including BGANs and phones
  • Experience in virus and malware removal, and Windows patching
  • Experience in hardware repair of desktops, laptops, and severs in enterprise deployments

Competency

  • Excellent computer hardware, software, and networking troubleshooting skills.
  • Knowledge of WAN/LAN/Wireless networks.
  • Knowledge of network and security protocols.
  • Excellent interpersonal skills 
  • Ability to effectively support a multicultural team
  • Fluency in English 
  • Additional language skills are desirable

In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

Other

International Medical Corps is a first-responder to natural and man-made disasters and has a mandate of working in remote locations.  The organization has a comprehensive security management policy and plan in place and committed to do everything possible within its remit to ensure safety and security. Notwithstanding, the mandate and programming choices of International Medical Corps require staff with high degree of resilience, extremely decisive quality and ability to move fast.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.