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18-273: Operations Advisor
Essential Job Duties/Scope of Work:
International Medical Corps has been working in Yemen since 2012 providing community level health care along with nutrition services and assistance to meet water, sanitation, and hygiene (WASH) needs. International Medical Corps is also implementing emergency nutrition and food security programs to address pressing nutritional needs. A central component of International Medical Corps program in Yemen is regular training in health, nutrition, and WASH topics to ensure quality services provision in line with recognized standards and protocols. Moreover, International Medical Corps implements food assistance program in times of conflict and crisis.


• Oversees program initiatives with the objective of ensuring business continuity and durable programming
• Acts as advisor to the Country Director for matters concerning program continuity, accountability, responsible implementation and any other item that has direct effect on the successful implementation of programs
• Manages overall operational integrity of the mission
• Ensures proper and relevant access to intervention areas in line with the operational context
• Acts as Liaison with IMC Sr. Management, Local authorities, UN officials, Community Leaders and any other relevant stakeholders
• Ensures proper compliance with organizational protocol, and implements accountability measures
• Works directly with and for the Country Director in all areas of operations.
• Acts as an advisor and confidant to the CD for decision-making.


• Mentor local and international staff, to build their capacity and support their work as needed
• Liaise with all staff on a regular basis insuring the flow of reliable information and resources are provided up and down the chain of command.
• Ensure quality and implement the requisite institutional training plans for all staff Travel to each site on a regular basis to perform site and program surveys/assessments, update SOPs and insure the implementation of policies and procedures. Provide training and guidance to staff and leadership
• Provide weekly formal written situation reports to the appropriate HQ Departments
• Hold regular meetings with Country Director to review advise and improve program infrastructure, actively listening to their perceived needs and giving advice and guidance as needed
• Ensure regular contextualized briefings to new and existing staff in each country as scheduled and needed
• Advise the CD regarding contracted guard services, insuring drivers and guards (regardless of their employment status) receive regular training and understand the importance of their role within the organization, core values and their responsibility to the organization
• Insure internal incident tracking system is utilized properly and perform incident mapping and analysis
• When directed by the appropriate HQ personnel, carry out investigations, and capture lessons learned to be incorporated into future staff training
• Communicate with HQ on a regular basis via phone, e-mail and Skype keeping them up to date on issues of in program intervention areas
• Act as a key member of the Field Incident Team (FIT) when required during a crisis
• Insure travel tracking of all staff within the region is managed properly at the country level, with a specific emphasis on movement protocols, staff movements and vehicle preparedness
• Receive, brief and track the deployment of HQ staff and donors
• Support program staff as needed and appropriate.
• Other duties as assigned
2. Compliance
• Provide weekly reports to HQ, providing timely updates of all situational developments
• Keep excellent record and logs to ensure continuity of this position
3. Human Resources
• Make frequent site visits to facilities to ensure that appropriate care and training are being conducted and to offer support to security and field staff, and that facilities meet minimum standards
• Maintain open lines of communications with all field staff
4. Training/ Capacity Building
• Determine training needs for the program staff; to include program implementers, guards, drivers – national and expatriate staff
• Train senior national staff to increase their responsibilities in order to build capacity and ensure sustainability
• Works with Country Director to conduct any staff security training that is warranted
5. Working Relationships
• Maintain frequent communication with the relevant HQ department(s) to ensure activities and objectives are communicated
• Take active role in building good working relationships with local authorities, NGO coordination groups, the UN and other actors within the region
6. Representation
• Attends risk management coordination meetings and updates Country Director on current issues as they relate to staff well-being and preservation
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors
7. Prevention of Sexual Exploitation and Abuse
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
8. Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.
?8. Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.
Graduate Degree in Humanitarian Access Studies, Social Science, Humanitarian Supply Chain or a relevant field.

- Seven years of work experience in Operational Management in emergency as well as development settings
- Must have experience in unstable and resource deprived environments
- Experience in the management of disaster relief personnel in hazard areas

- Strong understanding of cultural, political and religious environment in the region, and be able to live and work successfully in those environments
- Practical experience and knowledge of life-support and risk based assessments
- Strong negotiation, interpersonal an organization skills