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19-079: Director - Program Recovery Pueto Rico
Country:Puerto Rico
Department:Humanitarian Response
Essential Job Duties/Scope of Work:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Hurricane Maria made landfall in Puerto Rico on September 20th as deadly Category 4 storm. Winds as high as 155 mph and torrential rainfall caused widespread flooding, damaged and destroyed infrastructure, and knocked out power, leaving some 3.4 million people without electricity. The storm cut off communication and transportation services, breaking supply chains and leaving residents struggling to find basic resources such as fuel, water, and food.

This recent experience demonstrated the need of Puerto Rico Community Health Centers to be integrated into the state and local level emergency preparedness plans to maintain the continuity of healthcare services, for patients and individuals with health needs and limited resources in times of a disaster or during any public health emergency. To do this, CHC’s need the recognition and support from the emergency management network across agencies and all levels of government.  In addition, Community Health Centers are required by HRSA to create and maintain an Emergency Management Plan. Those plans should address the four key areas of: Mitigation, Preparedness, Response and Recovery.  

The Puerto Rico Primary Care Association in its role to provide training, technical assistance and support to Community Health Centers in Puerto Rico promote the improvement on quality of services offered by the Community Health Centers is developing a stronger and comprehensive emergency management program in the organization. The goal of this program is to facilitate emergency preparedness and response of Community Health Centers in Puerto Rico to improve the organizations roles and recognition of a critical infrastructure during a further public health emergency or natural disaster.

The Puerto Rico Recovery Director provides strategic leadership in the areas of program development, implementation, monitoring and evaluation. S/he is responsible for overseeing the development, testing and implementation of new and innovative program approaches appropriate for the context of the country. S/he works closely with, and is supported by the program/Emergency units at HQ level.

The Puerto Rico Recovery Director is responsible for ensuring that program, program strategies and program quality and budgeting remain in line with International Medical Corps Global Standards, and the Mission's Strategic Plan. The Puerto Rico Recovery Director ensures that IMC programming principles and strategic directions are reflected in programs and understood by all members of country mission staff.  The Puerto Rico Recovery Director is responsible for ensuring integration across key programs with an emphasis on developing strong links between development and emergency programming (team composition and structure, coherent programming; program synergy; Impact Measurement, vulnerability assessments and information management, etc.) and building resilience. As the key contact person with senior programming staff, the Puerto Rico Recovery Director ensures a coherent program approach with key synergies across all programs (currently Emergency Health, Mental Health).

The Puerto Rico Recovery Director is responsible for reviewing monthly budget expenditure reports, pipeline, donor reports and receivables with Finance staff and regional finance advisors on a monthly basis and ensures program staffs are managing budgets appropriately, effectively and efficiently. S/he provides information for audit reviews audits reports and support the implementation of internal and external audit recommendations to make sure the CO complies with donor’s policies and procedures.

Puerto Rico Recovery Director is responsible in maintaining good working relationships with host government officials, donors and other partners.  S/he is expected to play key role in mobilizing funds.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation

1. Program Management
• Develop country specific strategic plan and proposals for programs that will successfully transition     our recovery programs to more long-term development programs.
• Work closely with the MoH to identify a strategy for the strengthening the health care system including MHPSS.
• Represent the organization and liaise with local and national authorities, UN, NGO, and donor agencies to promote the organizations programs, facilitate successful coordination of activities and ensure transparency and accountability to all stakeholders
• Participate in writing and reviewing proposal applications
• Provide technical inputs and assistance to programs with particular reference to financial management and reporting systems
• Participate in UN health MHPSS Cluster coordination to ensure programs playing a vital role and to secure required support from the cluster coordination mechanism and the UN funding instruments such as CERF, CHF etc

2. Compliance
• Oversee program operations and reporting, ensuring compliance with agency policies and procedures, Donor regulations and local laws
• Monitor, evaluate and report on all program activities and progress to the central office and Donors
• Oversee the preparation of annual work plans and budgets
• Report regularly to headquarters, providing timely updates of all situational and project developments
• Create and maintain an environment that prevents sexual exploitation and abuse (SEA) of beneficiaries, by clearly defining the standards of behavior that are expected of IMC staff, as described in the organizations Code of Conduct; Ensure that mechanisms supporting these standards and principles are promoted, disseminated, and integrated into personnel requirements, and that the organizations SEA complaints procedures are in place and functioning properly.

3. Program Development
• Primarily responsible for expanding country portfolio
• Pursue new sources of donor funding and maintain adequate donor funding levels to sustain identified program and support activities
• Drafting and editing proposals
• Remaining aware of donor funding intentions

4. Human Resources
• Oversee the recruitment and selection of qualified program field staff, recommend promotions, disciplinary action and termination of staff in consultation with supervisors
• Collaborate with security staff to maintain security of staff in the field locations
• Make frequent site visits to facilities to ensure that appropriate care and training are being conducted and to offer support to field staff • Maintain open lines of communications with all field staff

5. Training/ Capacity Building
• Determine training needs for the field staff
• Train senior national staff to increase their responsibilities in order to build capacity and ensure sustainability of programs
• Advocate and plan for professional development for expat and national staff

6. Working Relationships
• Maintain frequent communication with Regional Coordinator to ensure program activities and objectives are communicated
• Work with Deputy Country Director, Medical Director, Finance Director, Security and Logistics staff to ensure the coordination of programs
• Represent the organization at task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings
• Interface with national government and relevant agencies to ensure mutual understanding of programs and maximize resource distribution and allocation of available funds

7. Representation
• Serve as the principal liaison with Donors on matters related to the program to ensure financial and programmatic accountability to Donors
• Establish and update contact details of potential Donors in-country
• Participate in Donor meetings and communicate relevant information to HQ
• Work with key Donor Staff to develop and maintain optimum financial and programmatic relationship
• Ensure maximum visibility of the Agency amongst the NGO community
• Lead the production of reports and ensure the timeliness and accuracy of information provided, as well ensuring confidentiality of sensitive information.
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors

8. Security
• The Puerto Rico Recovery Director is ultimately responsible for the security management of staff, operations, assets and directs country-specific response to security threats and incidents, up to and including management of evacuation • Monitor security level and consult with the Director of Global Security to upgrade or downgrade level
• Responsible for ensuring that Incident Report Forms are completed and submitted to HQ Security in a timely manner (within 12 hours)
• Responsible for ensuring all staff are given a security briefing, and required documentation upon entry into the country
• Ensure application and compliance of security protocols and policies
• In cooperation with the Security Coordinator, monitor the security situation and inform the HQ Security Office through weekly security reports
• Ensure that country security guidelines, SOP’s and policies are updated twice annually (July 31 and January 31) including contingency planning for evacuation, in accordance with agency protocols and respected by all staff
• Ensure adequate security funding is budgeted
• Nominate security focal points at each operational site in country
• Collect and document local security related information (social & political context, external players, presence/reasons for conflict, military developments, political economy of armed groups), and communicates to the Director of Global Security at HQ DC office
• Establish a reliable communication chain to disperse important information, whereby once the CD communicates a message, it is systematically passed on from one person to the next, with each person knowing who they are responsible for informing. (phone tree)
• Collaborate with local agencies to aid with security management

9. Prevention of Sexual Exploitation and Abuse
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

10. Other duties as assigned. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.

Compliance & Ethics:  Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. 






• 7-10 yrs of project management experience (management, planning, staff development and training skills) in
   emergency /    development programs; or equivalent combination of education and experience
• Significant experience in development programs, mainly in the health field (Health policy, health reforms)
• Comprehensive knowledge and working experience with USAID, World Bank, EU, DfID and other donors;
• Minimum financial management including preparing and managing budgets, banking activities, contracts and negotiations
• Experience in developing and managing procurement and logistical procedures and policies
• Skills and knowledge in program sustainability and capacity building, public-private partnerships and project monitoring and evaluation (both quantitative and qualitative methods)
• Strong writing, presentation and program development skills;
• Extensive fundraising and representational experience
• Proven capabilities in leadership required
• Strong negotiation, interpersonal and organization skills
• Advanced degree in public health preferred, will consider candidates with applicable field experience

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.