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18-245: CP/PSS Manager
Department:International Programs
Essential Job Duties/Scope of Work:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


International Medical Corps, along with a local partner, will be working to reduce the vulnerabilities of conflict-affected populations in Eastern Ukraine. In the government-controlled area (GCA), IMC established two Mobile Protection Teams (MPT) to support direct implementation of comprehensive Gender Based Violence response, Child Protection and Psychosocial Support services package including but not limited to specialized case management, in-crisis counselling, and individual as well as group-based psychosocial support for adult women and men as well as and adolescent girls and boys.


In the non-government-controlled area (NGCA), IMC, through a local partner, will re-initiate case management services for survivors of GBV and non-GBV cases and establish service provider networks for safe referral among local organizations targeting women and girls at heightened vulnerability, including those that are HIV positive.


Underpinning this intervention is the provision of appropriate and safe psychosocial support. IMC will continue to work with the partner to continue strengthen its capacity in this field and prevent unintentional harm by providing materials and training on positive coping approaches, including topics such as management of acute stress, sleep hygiene, recognition of mental health disorders and how to establish appropriate support groups.


IMC continue coordination of PSS actors at the national and regional levels through chairing regular MHPSS working group meetings, 4Ws mapping, and disseminating information about available resources.





The CP/PSS Program Manager is responsible for the roll-out and management of CP/PSS program components of Emergency Protection Program for Areas of High Concern in Eastern Ukraine (2018) in full compliance with the International Medical Corps’ policies and procedures. The CP/PSS Program Manager oversees the program staff and sub-awardee, provides technical and fiscal oversight of protection programming, including child protection (CP) and psychosocial support (PSS) in the in designated areas of Eastern Ukraine based on the program objectives and anticipated deliverables.



To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Program Management and Oversight:

  1. Guide the implementation of the CP/PSS protection program components and the methods of follow-up, with a focus on technical aspects and quality assurance through close monitoring and supervision
  2. Ensure that the CP/PSS protection program components are implemented according to approved work plan to achieve Program deliverables. Through strong planning and monitoring, identify potential obstacles to programmatic success in a timely fashion, and implement corrective actions as needed;
  3. Manage CP/PSS protection program components budget in close coordination with Finance and Program staff to ensure spending is executed as appropriate;
  4. Ensure the development and timely submission of program documents, including narrative reports, lessons learned, success stories, and beneficiary-related data;
  5. Manage contractual and programmatic aspects of relations with communities and implementing partners;
  6. Support regular evaluation of program components in terms of feasibility, efficiency and effectiveness;
  7. Ensure that program documentation is prepared according to donor standards;
  8. Ensure technical oversight and field-monitoring of the program staff in close coordination with the Project Coordinator, notably to ensure quality control and adequate implementation of the planned tools and frameworks;
  9. Provide regular comprehensive program updates to supervisor as to program status, current and emerging issues;
  10. Draft narrative reports and contribute to the development of financial reports through regular budgetary follow up;
  11. Oversee the recruitment of field staff as well as personnel and documentation follow-up;
  12. Assess the activities undertaken and ensure efficient use of resources

Technical Duties:

  1. Coordination: Co-chair/chair MHPSS working groups at the national, regional and local levels. Participate in and contribute to Child Protection subcluster. Actively work and coordinate with other local and international agencies and organizations engaged in MHPSS and CP programming and services.
  2. Conduct/participate in psychosocial needs assessments consistent with IASC (2013) and WHO/UNHCR (2012) Mental Health and Psychosocial Support (MHPSS) Needs Assessment Guidelines.
  3. Global MHPSS & Protection guidelines: Work with local coordination mechanisms and groups to orient national and international actors on the “IASC Guidelines for Mental Health and Psychosocial Support in Emergency Settings”, the “IASC Guidelines for Gender-based Violence in Humanitarian Settings”, Child Protection principles & Minimum Standards (CPMS).
  4. Mapping: Work with the MHPSS working group and CP subcluster and local partners to facilitate 4Ws mapping in conflict affected areas and facilitate dissemination of information about existing services and supports.
  5. MHPSS Systems: Strengthen links and referral mechanisms for mental health and psychosocial support services and activities
  6. Protection Systems: Strengthen links and referral mechanisms for PSS and CP support services.
  7. Training and capacity building in Psychological First Aid (PFA): Conduct training and training of trainers (TOT) in PFA together with selected partner organization targeting various staff and volunteers working with conflict affected populations.
  8. Psychosocial Support (PSS) training, supervision and mentorship: Conduct basic training and supervision in the provision of basic psychosocial support interventions and activities for staff, such as psychologists and social workers, from agencies and organizations working with affected population with in collaboration with local partners.
  9. Psychosocial Support Messaging: Collaborate with local partners and other stakeholders to develop messages and strategies to promote family and community well-being. Disseminate informational materials and media messages on psychosocial well-being (e.g. coping with distress and helping others) through local partners
  10. Protection Case Management training, supervision and mentorship: Review partner’s case management approach and conduct training and supervision in the provision of protection case management for staff, such as psychologists, lawyers and social workers, from partner agency and other organizations working with affected population.
  11. Training and capacity building in Child Protection: Conduct training and training of trainers (TOT) in Child Protection Principles and Minimum Standards together with selected partner organization targeting various staff and volunteers working with conflict affected populations.
  12. Protection support Messaging: Provide technical advice to local partners and other stakeholders in the development of messages and strategies to improve awareness of protection services and promote access to these services in a timely manner.
  13. New business development: Assist with the development and design of proposals, tracking of activities and reporting.
  14. Work in coordination with the IMC Technical Unit Global MHPSS Advisor to develop and review trainings, activity curricula, materials and other deliverables.

The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.


• The qualified candidate will have relevant educational qualifications such as a degree in social work, counseling or psychology (MA or PhD) with 3+ years working experience
• Previous NGO project management experience required with demonstrated experience in MHPSS and CP programming,
• Strong organizational and supervisory skills
• Excellent oral and written communication skills
• Strong interpersonal skills and the ability to relate to and motivate local staff effectively
• Ability to exercise sound judgment and make decisions independently
• Extremely flexible, and can cope with stressful workloads and frustration
• Creativity and the ability to work with limited resources
• Languages
1. English
2. Ukrainian and/or Russian is a plus