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17-267: Consultant: GBV Capacity Building and Case Management
Department:International Operations
Essential Job Duties/Scope of Work:



The humanitarian situation in Iraq is one of the most severe and rapidly deteriorating crises in the world. To date, more that 3.2 million people have been displaced within Iraq since the beginning of 2014 and over 8.6 million are in need of humanitarian assistance. This is compounded by the existing refugee crisis in Iraq that accounts for more than 251,000   refugees from Syria. The majority of Internally Displaced Persons (IDP) are scattered across more than 3,000 locations throughout the country with more than more than 2.9 million displaced people residing out of camps in host communities. Humanitarian service delivery is hampered by the dispersed nature of the crisis; many IDPs experience multiple displacement as well as lack of proper registration and documentation. As the crisis continues to deepen, humanitarian needs affected populations are escalating, in particular, among women and girls. 

Assessments   highlight acute gaps in the availability of GBV services across conflict affected regions of Iraq. In areas with some of the highest concentrations of IDPs like Anbar, Ninewa, Falluja and Kirkuk governorates, humanitarian actors have struggled to access many of the displaced communities due to fluctuating or no humanitarian access and lack of specialized GBV service providers especially capacity on GBV Case management.  


UNFPA partners recently have increased their scope and coverage to respond to the needs of the displaced women and girls throughout Iraq through Mobile and static GBV services providing emergency psychosocial support and Case management. However capacity of the NGO s varies.   To ensure, quality and streamlined GBV services especially Case management and psychosocial support, there is need to build capacity on the same. Case management and psychosocial support differ in that the primary focus of case management is on the spectrum of immediate needs related to the incident of violence while psychosocial support focuses more broadly on caring for the overall welfare the individual. Despite the differences there are important linkages and when implementing response programs case management and psychosocial support can complement each other.   


  Task Description:

Consultant will serve as a capacity building and case management trainer for Gender based violence program in Iraq.  The Consultant is expected the following tasks:

  • The position holder will need to follow up with training participants previous trained on case management from September to December 2016.
  • Conduct new rounds of GBV case management training, targeting UNFPA supported local non-government organizations that are current partners in the implementation of GBV projects throughout Iraq.
  • Develop case management tools and systems (including those for use on critical components of case management during emergencies) with trained partner organizations, reflecting processes for case intake, care plan, follows up and review and case closure. In addition, the consultant is expected to guide the drafting of tools for ascertaining client satisfaction of services Provide mentorship and follow up support to all participating NGOs



Due Date

  • Conduct a follow up of previously trained participants and submit a report detailing used knowledge and skills gained from the initial trainings
  • Conduct Quick Case Management training needs assessment for the selected partners
  • Develop a Case Management Training Plan based on the identified gaps
  • Conduct the Case Management Training (TOT) focusing on Static and Mobile GBV services


30th September

  • Submit a consolidated report on trainings conducted capturing inherent best practices and lessons learned of training participants
  • Development of the mentorship and follow up plans with all the targeted NGOS
  • Conduct field visits to local organizations location of implementation to ascertain improvement of capacities within 2-3 months post-training.

31st October 2017

  • Submit a guidance document on management tools and systems harmonized for partner organizations for case management including case intake, care plan, follow up and review and case closure. The document will also contain the tool for ascertaining client satisfaction of services and how it is to be used.
  • A document outlining the steps for the standard operating procedures to ensure client confidentiality and information sharing between and among service providers.
  • End of Mission Presentation to the UNFPA on the best practices, lessons learned and recommendations backed with an End- of-Mission documenting the same.

30th November 2017