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19-143: HRBP - Employee Relations
Department:Human Resources
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


Provide Human Resources operational and strategic support to country programs in non-safeguarding employee relations and investigations. Partnering with legal and other stakeholders, this position will support country programs in mitigating risk and resolution of employee relations issues through quality investigations.

S/he will manage the internal client relationship with country teams and other investigating teams and ensure a high level of customer satisfaction using problem solving ability, negotiation skills, responsiveness and continued communication.

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

  • Leads in coordination of response to employee relations complaints
  • Conducts objective, fair, thorough, unbiased and timely investigations into allegations employee relations complaints and produces comprehensive report
  • Build strong working relationships with all stakeholders to maintain confidence and professionalism in objective management of employee relations
  • Identifies interdepartmental and country program referral pathways and recommended actions
  • Prepares and provides necessary updates and metrics on employee relations to Deputy Director Regional HR and Senior Director HR and HR Investigations Case Team (where necessary)
  • Works with Regional HRBP to provide HR operational and strategic support to country teams with emphasis on building positive employee relations
  • Assists in the development of relevant training and capacity building in HR practices and processes to country teams to build positive employee relations
  • Together with Regional HRBP assist local HR staff in implementation of Corporate HR policies and processes on employee relations.
  • Lead country teams in managing disciplinary action, stemming from substantiated employee relations cases, including documenting and following up progress.
  • Monitor, identify trends & issues on employee relations for timely management and mitigation.
  • Visits countries to support employee relation matters as and when required.
  • Conduct designated employee relations management trainings as needed and support country teams in adherence to recommendations.
  • Supports and provides guidance on Learning and Development initiatives on employee relations
  • Maintain case tracking database for all non-safeguarding employee relations investigations.
  • Other duties as assigned

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.


Essential: Relevant Bachelor’s degree
Desirable: Master’s degree, business, non-profit management.


  • Minimum of 10 years of experience working within a humanitarian context
  • Demonstrate HR professional experience in an international, matrix organization (IO, NGO, Corporate)
  • Track record of strategy development and implementation as a senior HR professional
  • Experience in managing employee relations
  • Solid track of managing and supporting diverse and multicultural teams
  • Experience in business partnering.


  • Exceptional ability in strategic planning, project management, and organizational skills;
  • Superior written and verbal communication skills with keen attention to detail;
  • Tactful exercise of judgment and discretion with sensitive and highly confidential information;
  • Excellent interpersonal skills and the demonstrated ability to relate well with individuals at all levels of an organization;
  • Ability to work both independently and as part of a team.
  • Ability to effectively represent the organization within external foras and with senior external stakeholders
  • Experience in building effective teams
  • Problem solving.
  • Analytical skills.
  • Excellent project management skills.
  • Ability to travel internationally.
  • Ability to drive for results.
  • Innovative thinking.
  • Excellent interpersonal skills and the demonstrated ability to relate well with individuals at all levels of an organization.


  • Fluency in English, with language skills in French, Arabic, Swahili, or Spanish being desirable

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.