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19-101: Program Manager
Country:Puerto Rico
Department:International Programs
  
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

BACKGROUND

Hurricane Maria made landfall in Puerto Rico on September 20th as deadly Category 4 storm. Winds as high as 155 mph and torrential rainfall caused widespread flooding, damaged and destroyed infrastructure, and knocked out power, leaving some 3.4 million people without electricity. The storm cut off communication and transportation services, breaking supply chains and leaving residents struggling to find basic resources such as fuel, water, and food.  

This recent experience demonstrated the need of Puerto Rico Community Health Centers to be integrated into the state and local level emergency preparedness plans to maintain the continuity of healthcare services, for patients and individuals with health needs and limited resources in times of a disaster or during any public health emergency. To do this, CHC’s need the recognition and support from the emergency management network across agencies and all levels of government.  In addition, Community Health Centers are required by HRSA to create and maintain an Emergency Management Plan. Those plans should address the four key areas of: Mitigation, Preparedness, Response and Recovery.  

The Puerto Rico Primary Care Association in its role to provide training, technical assistance and support to Community Health Centers in Puerto Rico promote the improvement on quality of services offered by the Community Health Centers is developing a stronger and comprehensive emergency management program in the organization. The goal of this program is to facilitate emergency preparedness and response of Community Health Centers in Puerto Rico to improve the organizations roles and recognition of a critical infrastructure during a further public health emergency or natural disaster.  

JOB PURPOSE 

Working under the supervision of the Program Director, the Program Manager, assist in providing strategic leadership in the areas of program development, implementation, monitoring and evaluation. S/he is responsible for overseeing the development and implementation of current projects. S/he works closely with the Program Director, and is supported by the Program team units at HQ level.

The Puerto Rico Program Manager is responsible for ensuring that program, program strategies and program quality and budgeting remain in line with International Medical Corps Global Standards, and the Mission's Strategic Plan. The Puerto Rico Program Manager ensures that IMC programming principles and strategic directions are reflected in programs and understood by all members of country mission staff.  The Puerto Rico Program Manager is responsible for ensuring integration across key programs with an emphasis on developing strong links between development and emergency programming (team composition and structure, coherent programming; program synergy; Impact Measurement, vulnerability assessments and information management, etc.) and building resilience.

The Program manager is responsible for reviewing monthly IMC and ASPRR budget expenditure reports, pipeline, donor reports and receivables with Finance staff and regional finance advisors on a monthly basis and ensures program staffs are managing budgets appropriately, effectively and efficiently. S/he provides information for audit reviews audits reports and support the implementation of internal and external audit recommendations to make sure the CO complies with donor’s policies and procedures.

The Program manager is responsible in maintaining good working relationships with host government officials, donors and other partners.  S/he is expected to play key role in mobilizing funds in coordination with the Program Director.  

MAIN RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.  The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

  1. Program Management
    • Develop proposals for programs that will successfully transition our recovery programs to more long-term development programs;
    • Work closely with the DoH to identify a strategy for the strengthening the health care system including MHPSS;
    • Represent the organization and liaise with local and national authorities, ASPRR, NGO, to promote the organizations programs, facilitate successful coordination of activities and ensure transparency and accountability to all stakeholders;
    • Provide technical inputs and assistance to programs with particular reference to financial management and reporting systems;
    • Participate in coordination meetings to ensure programs playing a vital role and to secure required support from the cluster coordination mechanism and the UN funding instruments such as CERF, CHF etc;
  2. Compliance
    • Oversee program operations and reporting, ensuring compliance with agency policies and procedures, Donor regulations and local laws;
    • Monitor, evaluate and report on all program activities and progress to the central office and Donors;
    • Assist in the preparation of annual work plans and budgets;
    • Report regularly to headquarters, providing timely updates of all situational and project developments ;
    • Create and maintain an environment that prevents sexual exploitation and abuse (SEA) of beneficiaries, by clearly defining the standards of behavior that are expected of IMC staff, as described in the organizations;
    • Code of Conduct; Ensure that mechanisms supporting these standards and principles are promoted, disseminated, and integrated into personnel requirements, and that the organizations SEA complaints procedures are in place and functioning properly.
  3. Program Development
    • Responsible for expanding country portfolio;
    • Drafting and editing proposals and reports ;
    • Remaining aware of donor funding intentions.
    • Support in systematic data entry and collection for reports.
    • Support the collection and reporting of MHPSS program data.
    • Track project implementation and support country missions’ response to changes in context, beneficiary needs, and donor positioning.
    • Provide timely and adequate input on donor reports;
    • Ensure compliance with internal and external regulations, applicable laws, and contractual obligations.
    • Coordinate the development of internal and external reports, including sharing reporting templates, setting deadlines, coordinate input, and final edit and review.
  4. Training/ Capacity Building
    • Determine training needs for the PR staff;
  5. Working Relationships
    • Maintain frequent communication with Program Director and Program department unit at HQ to ensure program activities and objectives are communicated;
    • Work with, Finance officer, MHPSS Coordinator and M&E officer to ensure the coordination of programs;
    • Represent the organization at task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings;
    • Interface with national government and relevant agencies to ensure mutual understanding of programs and maximize resource distribution and allocation of available funds;
  6. Representation
    • Participate in Donor meetings and communicate relevant information to HQ
    • Work with key Donor Staff to develop and maintain optimum financial and programmatic relationship
    • Ensure maximum visibility of the Agency amongst the NGO community
    • Assist the production of reports and ensure the timeliness and accuracy of information provided, as well ensuring confidentiality of sensitive information. ;
    • Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors
  7. Prevention of Sexual Exploitation and Abuse
    • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
  8. Other duties as assigned.
    • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Qualifications:

  • A Bachelor's degree in a related discipline;
  • The qualified candidate will be a professional with MA/MS in the Mental Health field and experience working groups and sensitive information management;
  • A demonstrated commitment to working in a member-centered environment.
  • Experience working in and an understanding of the nonprofit sector and/or an association setting preferred.
  • Strong project coordination skills and a demonstrated ability to work with teams, prioritize tasks, meet deadlines, and ensure high quality work.
  • Computer literacy with demonstrated experience in utilization of databases and Microsoft Office.
  • Knowledgeable in and has used the IASC MHPSS and GBV/CP guidelines and best practices as part of their previous work experience.
  • Strong organizational, interpersonal skills and the ability to work within different cultural environments
  • Ability to work within a team structure or in isolation, flexible, and can cope with stressful workloads and working with limited resources and to travel on short notice to project sites
  • English language proficiency a plus.
  • Fluency in English and Spanish.
  • Must be authorized to work in Puerto Rico.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.