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International Medical Corps is an Equal Opportunity Employer.

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18-138: Resource Development Assistant
Country:Los Angeles, CA
Department:Resource Development
  
Essential Job Duties/Scope of Work:
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

JOB PURPOSE

To accurately process, acknowledge, and report donations
To update and maintain the CRM database
To provide customer service and general administrative and fundraising operations support

ESSENTIAL RESPONSIBILITIES
1. Generate and send donation receipts and personalized acknowledgment letters to donors

2. Provide administrative support for kitting event preparation.

3. Update and maintain constituent information in the database.

4. Provide phone and email customer service and request fulfillment.

5. Support the execution of in-house mass mailing to important donors

6. Work closely with RD Data Officer to carry out data governance and cleansing tasks to ensure highest donor database quality.

7. Assist in direct marketing program operations, such as proofing, testing donation pages, fulfillment, procurement, and reporting.

8. Execute various projects to improve the Operations team processes, workflows, and tools.

9. Conduct general research for the Resource Development department as needed.

10. Support other activities within the department as assigned. For example, assisting in donor research, execution of marketing and cultivation mailings, preparing donation reports, assisting RD Manager in various fundraising registration and application. This is a temporary position 

Performance of other duties as assigned by line manager. The duties and responsibilities listed are representative of the nature and level of the work assigned and are not necessarily all-inclusive.


Compliance & Ethics:  Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity.

Qualifications:

Essential:

  • Bachelor’s degree
  • One year or more of office and/or administrative workplace experience utilizing Microsoft Windows and Office Suite
  • Excellent organizational skills and attention to detail
  • Proficiency with Microsoft Windows and Office and at least 50 WPM typing speed
  • Effective written and oral communication skills
  • Excellent time management and productivity skills, and ability to meet deadlines
  • Ability to multi-task and frequently adjust priorities
  • Collaborate effectively with colleagues and external service providers
  • Practices discretion with sensitive materials and information

Desirable:

  • Business or fundraising operations role
  • Raiser’s Edge or other CRM
  • Non-profit sector
  • Data analytics
  • Proficiency with Raiser’s Edge or other CRM
  • Proficiency with Microsoft Outlook
  • Mastery in Microsoft Excel and Word
  • Systems- and process-oriented
  • Data analytics