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International Medical Corps is an Equal Opportunity Employer.

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17-343: Senior Humanitarian Operations Specialist
Country:Los Angeles, CA or Washington, DC
Department:Humanitarian Response
  
Essential Job Duties/Scope of Work:

Senior Humanitarian Operations Specialist

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

This role is part of the “Emergency Response Unit” and reports directly to the Emergency Response Director. The Humanitarian Operations Specialist role ensures the delivery of all “non-technical” aspects of program implementation. The Emergency Response Unit is considered to be the front-line response unit of the agency. Candidates must be capable of operating in a high stress and fast pace environment while ensure that delivery is to the highest standard and compliance.

The Senior Humanitarian Operations Specialist for Emergency Response (SHOS) will be primarily responsible for leading the humanitarian non-technical program start up in the event of a rapid or slow onset response to crises. This will include supporting assessments, design and delivery of both curative and public health interventions in full collaboration with the Logistics, Finance, Human Resource, Legal and Technical departments within HO. The SHOS will work directly with the Director for Emergency Response, Senior Humanitarian Technical Specialist (SHTS), Humanitarian Program Specialist (HPS), Humanitarian Response Officer, ER field teams. The position will work in close coordination with the Support Units to seek guidance around Compliance and Ethics in implementing programs. The position is focused on delivery of programs is high risk and high stress settings where efficiency, effectiveness and timely delivery is critical. This position will involve high levels of co-ordination and management as well as representation in co-ordination mechanisms. In addition to initial deployment for program start up, the SHOS will make frequent visits to the field sites during rapid and slow onset emergency responses, in order to actively play a leadership, Mentor and Support role with implementation teams. This position requires a person who has high levels of aptitude, initiative and passion for working in Humanitarian and the ability to work closely in a Team for extended periods of time. The SHOS will also ensure the highest standards, quality of service delivery inclusive of compliance with Sphere/UN or other applicable standards.

JOB SUMMARY:

  • Set, adhere to and model best practice and excellence in emergency response.
  • Support program implementation initiatives with the objective of ensuring business consistency, continuity and first phase emergency programming.
  • Deploy as part of the senior management team at Country Office Level in large scale emergencies
  • Support Country Offices in for matters concerning program continuity, accountability, responsible implementation and any other item that has direct effect on the successful implementation of programs in a remote capacity.
  • Liaise with key support and implementation departments to ensure seamless transition from ERU to regular programming
  • Represent International Medical Corp in relation to operations at external forums and donor meetings.
  • Provide implementation advise on specific capacity building projects, including but not exclusively, WHO EMT Certification, Emergency Field Hospital and Modularization, Signature Programs for first phase response, Emergency non-medical kits. Fed-Ex support program.
  • Advise on development of resource development initiatives
  • Capacity building of staff, volunteers and duty teams through trainings and simulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Start-up of Emergency Response Projects/Programs

  • Oversee the set up and startup of operations in  emergency context, in collaboration with the ERT;
  • Lead on implementation of emergency programs with HQ support Units. This may occur from either the HQ or field level;
  • Support the management of the internal and external emergency roster, including recruitment interviews for select operational staff in collaboration with HR;
  • In conjunction with international HR’s standardized on-boarding, provide additional orientation and briefing for technical staff & volunteers recruited for deployment to emergencies;
  • Act as an Advisor through remote support to existing responses.
  • Deploy as needed for emergency response and establish operational components with integration of related interventions that are responsive to needs;
  • Work with technical team to input into concept notes and proposals for future funding.
  • Serve as Team Leader when needed

Operational Oversight and Management

  • Set, adhere to and model best practice and excellence in emergency response.
  • Support program implementation initiatives with the objective of ensuring business consistency, continuity and first phase emergency programming.
  • Support Country Offices information  concerning program continuity, accountability, responsible implementation and any other item that has direct effect on the successful implementation of programs in a remote capacity.
  • Liaise with key support and implementation departments to ensure seamless transition from ERU to regular programming
  • Provide implementation advise on specific capacity building projects, including but not exclusively, WHO EMT Certification, Emergency Field Hospital and Modularization, Signature Programs for first phase response, Emergency non-medical kits. Fed-Ex support program.
  • Advise on development of resource development initiatives
  • Provide operational guidance inputs to strategic planning for emergency response and transition to development programming with the Senior Director for Emergency Preparedness and Response, Technical Unit and field teams;
  • Actively work with the M&E team for monitoring operational data for decision making;
  • Serve as HQ Response Management Team (RMT) Lead in the absence or deployment of the Director for Emergency Response Unit

International Medical Corps Emergency Response Unit, Coordination and Representation

  • Provide briefing and debriefing for operational staff of the ERT assessment and implementation teams;
  • Provide briefings to relevant HQ departments on any key developments arising of an operational nature that requires attention/action;
  • Actively participate in coordination mechanisms at national level (during field visits) and at global level whenever required;
  • Support engagement with operational forums and platforms such as INTERACTION
  • Represent the organization’s emergency response approach and capacity to donor agencies, partners, and other key stakeholders as required.

Human Resources Coordination and Capacity Building

  • Participate in recruiting operations and program staff for inclusion in the established International Medical Corps Emergency Roster;
  • Support the process of regularly updating the roster and that emergency operation all positions are filled in a timely manner with professionally qualified staff;
  • Participate in design and delivery of in-service training programs for operational and program staff in line with International Medical Corps’ learning and development policy;
  • Support direct supervisors in ensuring staff performance evaluations at the end of their deployment and suggest their future deployment status in similar responsibilities.
  • Capacity building of staff, volunteers and duty teams through trainings and simulations.
  • Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Compliance & Ethics:  Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. 

Qualifications:

  • Essential requirement business, planning or logistic degree;
  • Minimum of 7 years experience in leading on operational interventions in emergency and transitional contexts;
  • Knowledge of, and field experience in, implementation of programmatic responses in line with international standards (SPHERE, MISP, IASC Guidelines, etc);
  • Willingness to travel to field sites at least 50% of time, often with very short notice;
  • Updated knowledge of donor requirements and ability to write strategies, SOP’s and other guidance is essential.
  • Experience in working in conflict and other high risk operational environments

Personal Characteristics 

  • Good time managements
  • Team player
  • Strong and Decisive decision maker
  • Proven leadership under high stress environments
  • Capable of high output with low levels of supervision and management
  • Task & Solution orientated
  • Capable of completing tasks with minimal information and without immediate requirement for expanded explanations 

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.