International Medical Corps is an Equal Opportunity Employer.

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18-020: Deputy Deltek System Administrator
Essential Job Duties/Scope of Work:

International Medical Corps is expanding its ERP Deltek Costpoint support team and is looking for candidates to join our team of system experts.


Position will support the Deltek System Administrator on all aspects of the Deltek Costpoint ERP system and its relation with orbital software’s across our headquarters and all of our field offices worldwide.


Support includes the planning, design and development of new applications and enhancements to existing Deltek applications, including coordination with decision makers, systems owners, and end users to define business requirements and systems goals.


Through the solution oriented thinking and a focus on details, the efforts of this function have a significant impact on the company’s activities and operational efficiency.





  • Participate in the planning, design, documenting, implementing and support of complex business systems.
  • Assists System Administrator with studies, analysis, interpretations and solutions
  • Troubleshoots tickets commensurate with experience
  • Assists in the review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Translating business and systems needs against stakeholder requirements.
  • Ad-hoc data analysis and report design troubleshooting.
  • Ensure compliance with company’s Information Technology Application Systems regarding security policies, procedures and governance
  • Provide orientation, mentoring and training for applications, changes and/or enhancements
  • Establishes and facilitates communication with other teams in order to manage inter-dependencies or requirements.
  • Perform highly detailed work on multiple, concurrent tasks with constant interruptions.
  • Proven track record in problem solving and proposing the best technical and cost effective solutions.
  • Assist users to resolve issues as needed in different time zones (US, Europe, Asia)
  • Under general supervision, formulates and defines systems scope and objectives through research combined with a basic understanding of financial systems and industry requirements. 
  • Performs additional duties as required and may include off hours support, as needed, to support product enhancements, data uploads, and technical issues.



    System Administration

  • Performs QA reviews of configurations for implementations or changes.
  • Provides technical and organizational support for Deltek applications
  • Provides support to the development and organization of financial databases, integrating multiple platforms and technologies.
  • Leads the evaluation, escalation, and resolution of issues with Deltek support
  • Works with SQL database administrators and Windows Server administrators to investigate system errors, troubleshoot issues, and monitor systems
  • Performs system wide configurations and setups related to:


      • Materials Module (items, inv.abbreviations, buyers, locations…)
      • Accounting Module (accounts, acct-org links, month end close…)
      • Projects Module (projects setup, revenue, billing, IWO, pools)
      • HR Module (new employees, timesheets…)
      • Administration (new users, user groups, workflows…)


  • Partners in creating and improving KPI/business intelligence dashboards and reporting tools
  • As a member of the Helpdesk works independently to provides mid-level support to the global users of all the enterprise financial system (Costpoint, TESS, Cognos).
  • Responsible for monitoring and maintaining system interfaces
  • Documents system maintenance processes and keep them up to date
  • Set up processes and reports to ensure data quality
  • Capable of assessing and resolving unprecedented problems that require research and review of policy and procedures
  • Supports the completion of various ad-hoc requests as needed


  • Bachelor’s degree in Business Administartion, IT or Finance/Accounting
  • 2+ years of experience with Deltek Systems (Costpoint, Time and Expense) administration running on Microsoft SQL backend
  • Materials Management module experience preferred
  • Familiar with IBM Cognos
  • Experience in data mapping, and data modeling, as it relates to the Deltek systems
  • Systems implementation experience
  • Excellent verbal and written communication skills with ability to work across business and technical units
  • Advanced Excel skills are required to support manual validation tasks which compare source data to newly designed automated solutions. 
  • Strong quantitative, analytical and critical thinking skills
  • Ability to handle multiple tasks, prioritize, and meet deadlines with minimal supervision
  • Ability to write documents, reports, business correspondence, and procedures or processes
  • Ability to read and interpret complex data, information and documents
  • Needs to be able to travel at least 3 months a year to International Medical Corps corporate and field offices
  • Independent work/Self starter - Identifies and responds to greatest organizational needs with minimal supervisory support.
  • Excellent knowledge of industry standards and trends