International Medical Corps is an Equal Opportunity Employer.

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19-003: Deputy Country Director Operations
Department:International Programs
Essential Job Duties/Scope of Work:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

International Medical Corps Jordan Country Office is operating in a transitional context gradually evolving from emergency to post-conflict and development with a portfolio of approximately $ 18 million through an organization of more than 500 national and 8 international employees.

Job Purpose
Jordan Country Office defines operations as those systems and support functions necessary to implement programs effectively and accountably, inclusive of Accounting, Administration, Financial Management, Human Resources Management, Information Technology Implementation and Supply Chain Management. The Deputy Director of Operations provides leadership of these efforts to ensure quality program delivery by improving the integration, coordination of efforts, management of support functions and planning of country operations.

DCD Operations directly supervises heads of Logistics, Finance and HR departments.

Main Responsibilities
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive

Field Office Management and Control

  • Develop a decentralized structure more in line with the Program needs. Provide oversight and guidance to Field Coordinators. This support should focus upon all aspects of field office control and efficiency.
  • Work in collaboration with the Security Manager to ensure that field staff are well trained and operating in compliance with the Security Management Plan.
  • Develop and maintain a management information system that effectively captures performance data from country and field offices. Work with Finance Coordinator, Deputy Country Director of Programs and Country Director to proactively identify, analyze and respond to trends either through reinforcement or corrective action.
  • Participate in the development and/or review of new proposals, operating plans and strategic plans ensuring that the views and needs of field staff are captured and reflected.

 Financial Planning and Cost Control

  • The Deputy Country Director of Operations has management supervision for the finance and accounting functions, implemented through general controllership, staff management and training. The head of the Finance Department reports to the position.
  • The position holder will coordinate the development of the annual operating budget and periodically review it throughout the fiscal year. 
  • The position holder will provide input to the Country Director on potential areas of concern related to: operations spending; effectiveness of in-country reporting and planning and adherence to financial requirements. 
  • As requested by the Country Director, he/she will provide input to audit issues and corrective action plans.

Human Resources and Administration Management

  • Through collaboration with Program function, ensure that each team is staffed appropriately according to need and funding availability. Assure staff hiring is executed efficiently and in compliance to national labor law and IMC policy.
  • Lead the HR department to implement effective staff training programs, initiatives related to staff retention and nationalization strategies to maximize use of staff capacity and resources. 
  • Verify that human resources policies and procedures are documented, disseminated and consistently applied. Ensure that compliance monitoring processes are developed and effectively implemented.

 Supply Chain & Procurement Management

  • Verify that country supply chain policies are appropriate, documented, disseminated and required compliance monitoring processes are effective. This should be achieved through the prioritization of ongoing and systematic field monitoring visits.
  • Work with program staff to ensure procurement planning, identification of operational support needs and transition planning. Assist supply chain staff in working effectively with other units to respond through planning and resource utilization.

Coordination and Representation

  • Ensure proactive communication within the Regional Structure, HQ Desks and Support Departments and in country partners.

    Safeguarding, Prevention of Sexual Exploitation and Abuse, Community Based Feedback Mechanisms

  • Actively promote all International Medical Corps Safeguarding policies by ensuring staff capacity building, adequate visibility and cooperation with other departments in implementing all safeguarding structures and policies of the organization.

Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

  • Master degree in relevant field (business administration, finance, logistics, HR, public health, social sciences or similar)


  • Recommended a minimum of ten years’ management experience in an NGO environment, including significant field operations experience running both emergency and development programs 
  • Substantial experience in logistics, including procurement, supply chain, fleet management & inventory 
  • Strong finance background in financial management, budget development and analysis.


  • Ability to analyze information, evaluate options and to think and plan strategically 
  • Experience of working within a complex and matrix organization structure 
  • Substantial experience and knowledge in securing grants from major institutional donors 
  • Significant knowledge of international humanitarian systems, institutions and donors, and of procedures, accountability frameworks and best practices in emergency management 
  • Diverse background in operations, with strong understanding of finance, administration and logistics 
  • Strong computer skills including Word, Excel, PowerPoint, and Outlook. 
  • Regional experience; knowledge of the context (in experience and expertise) and understating of the culture is essential

Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.