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19-374: Consultant - Child Protection SOPs
Department:International Programs
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Background to the Assignment

As per UNHCR Registration data from December 2018, Jordan hosts some 757,000 refugees out of which over six hundred thousand are refugees from Syria. The ongoing conflict in Syria remains the largest displacement crisis. The scale of the humanitarian emergency has worsened as the country has moved through eight years of war.  The Kingdom is also home to 56 nationalities of refugees other than Syrian, predominantly Iraqi, Yemeni, and Sudanese and Somali, all of whom live in urban areas. Now, in its ninth year of instability, while conflict is limited to particular areas, overall the situation across Syria remains precarious. Host countries, like Jordan, are struggling to maintain social and economic stability. Over 80% of out-of-camp refugees remain below the national poverty line of ($100) per capita per month. Despite the growing needs, many are instead facing potential cuts to services because of a lack of funding.

Socio-economic challenges combined with limited humanitarian assistance and public services have increased tensions within refugee families and contribute to negative coping strategies. Children are particularly impacted by displacement, limited access to services and exposure to protection risks. Parents and caregivers face challenges in providing for their children and socioeconomic constraints as well as a stretched service landscapes and lead to high levels of child protection risks.

IMC Jordan has been providing Child Protection Case Management services to vulnerable refugee and host community children since 2013, in an effort to prevent and respond to protection risks and concerns facing children both inside camps and within host communities. Yearly, IMC provides Child Protection Case Management services to on average approximately 5000 children. This makes IMC the largest provider of this service within the humanitarian response in Jordan.

Standard Operating Procedures (SOPs) guide CPCM programming in humanitarian settings by enabling service providers to harmonise and standardise services and approaches for children and families. IMC currently follows and aligns with the ‘Interagency Emergency Standard Operating Procedures for Prevention of and Response to Gender Based Violence and Violence, Abuse, Neglect and Exploitation of Children in Jordan’ (2014 version) developed by the CP SWG and GBV SWG under the umbrella of the National Council for Family Affairs (NCFA). The new national SOPs on Family Violence developed by the NVFA (2019 version) are currently also used as guidance. 

Purpose of the Assignment

The consultancy aims to develop an internal IMC Jordan SOP to support the Case Management process specifically for IMC Child Protection Case Management staff. These newly developed internal SOPs will align with the national standards, contextualized to IMC taking into account agency specific programming, tools, guidance and structure. 

This will be achieved by reviewing and where needed revising current tools used by IMC Jordan’s Child Protection program, and developing a comprehensive internal SOPs, aligned with existing national and interagency CP SOPs.

Scope of the Assignment

The consultant will be based at IMC Office in Amman, Jordan and will occasionally travel within the Kingdom to undertake different information gathering modalities, including discussion with Child Protection Case Management teams and stakeholder meetings if needed.

  • Review of manuals uses and key technical documents to ensure adherence to global standards 
  • Field visits to different locations to consult with field staff 
  • Frequent meetings with IMC Protection Advisor, Child Protection Manager and Child Protection Program staff

Deliverables Description


  • Desk Review of above listed literature and key briefings with relevant IMC staff

Review of existing tools

  • Review of Case Management Procedures and existing tools, forms, guidance notes etc.

  • Meet with relevant stakeholders to gather information

Consultations and first draft

  • Regular meetings with IMC CP Manager and Protection Advisor to follow up on the project implementation

  • Development of SOPs document

Final draft for review

  • Draft final SOPs document and submit to IMC for review and comments

Completed document presented and endorsed

  • Finalization of the project and presentation to IMC

Implementation of the Assignment Deliverables

Overall timeframe for the consultancy is 30 working days (6 weeks). The consultancy is planned to take place within the fourth quarter of 2019 (October – December 2019).  

IMC anticipates the consultancy is to be undertaken by one consultant with relevant experience in Child Protection Case Management.  

IMC Jordan will supervise and manage the consultancy. All deliverables will be subject to IMC quality assurance review prior to finalization

Code of Conduct

All Consultants are required to adhered to  and promote International Medical Corps shared responsibility and obligation to report matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are aware of any suggested activities then you have an obligation to report to International Medical Corps.

  •  Minimum of Bachelor level degree relating to social sciences (relevance to Child Protection or Social Work is required)


  • Significant professional experience conducting and/or managing Child Protection Case Management projects in line with established norms and standards.  
  • Previous work experience and knowledge of Child Protection Case Management SOPs drafting and development (highly desirable)  
  • Experience in the Middle East (strongly preferred) - candidate should demonstrate significant work experience in and familiarity with the region, preferably in Jordan; 
  • Demonstrable institutional knowledge of humanitarian work.


  • Excellent English-language drafting skills and extensive experience conveying complex information clearly and compellingly using visual media for a range of audiences (i.e. using data visualization tools);


  • Arabic language skills (desirable)

Equal Opportunity

International Medical Corps is proud to provide equal consultancy opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.