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19-304: MEAL Officer- Bahamas
Department:Humanitarian Response
Essential Job Duties/Scope of Work:

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and health care to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.


In response to the devastation caused by Hurricane Dorian in the Bahamas, International Medical Corps has deployed a emergency response team consisting of doctors, nurses, logisticians, mental health and psychosocial support services (MHPSS) specialists, and water, sanitation and hygiene (WASH) specialists. The Bahamian government asked us to help lead assessment efforts throughout Grand Bahama island, which has a population of more than 50,000, and to provide medical care throughout the island, especially in the central and eastern portions, which were the most affected by the storm and where the health system has been decimated.  International Medical Corps has set up a Clinic facility in High Rock, sending out medical teams to more remote populations and supporting existing health facilities as they recover and rebuild.

With support from USAID/OFDA, International Medical Corps has been providing emergency health, water, sanitation and hygiene (WASH), and mental health and psychosocial support services (MHPSS) to the affected population in Grand Bahama since September 06, 2019. International Medical Corps’ strategy includes mobile medical teams, an emergency primary healthcare clinic established in High Rock, along with WASH services, home visits to conduct MHPSS awareness sessions and psychological first aid trainings for clinical staff, social service personnel, and policemen.


In the immediate response to Hurricane Dorian, International Medical Corps deployed a medical team composed of emergency doctors and registered nurses, who filled the staffing gap in seven community clinics in the eastern end (High Rock, Freetown, Pelican Point, McLean’s Town) and western part (Hawksbill, Eight Mile Rock, Davies Clinic) of Grand Bahama. In addition to health support, International Medical Corps is also supporting the Bahamian Government in improving access to adequate water, sanitation and hygiene (WASH) services as well as Mental Health and Pyscho-social Support.


International Medical Corps Bahamas Team has proposed to extend the program for another 6 months until 15 June 2020. The proposed extension will allow International Medical Corps to continue providing health services, WASH, and MHPSS support in Grand Bahama, while bolstering the MOH/PHA’s healthcare provision strategy post-Hurricane Dorian.

The role of the Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer is to support better performance and greater accountability by implementing evidence-based program/project management at the field level, in order to guide and improve performance. The MEAL Officer will provide technical support to the design of methodologies and tools to ensure the availability of clear andaccurate information at the program/project level. The MEAL Officer also plays an important role in data management and quality by designing a MEAL system that adheres to the IMC’s MEAL Global Guidelines, the MEAL Minimum Standards for Quality, and the guiding MEAL policies and procedures, among others. The MEAL Officer will provide technical support to the program and build capacity in the country Mission through strengthening learning and knowledge sharing across the IMC and with the wider humanitarian community. The role holder will also support project development including the preparation and management of the MEAL budget and project design.

The main responsibilities include:

  1. Consolidate site statistics from health, MHPSS, WASH and other sectors analyzing cross-cutting indicators;

    •          Coordinate with technical staff and team leader on assessments for strategic developments;

    •          Disseminate qualitative and quantitative daily results using the established dashboard system;

    •          Collaborate with technical staff in data quality maintenance, routine monitoring of programs, and accountability mechanisms; 

    •          Support program staff with additional training and mentoring on routine monitoring procedures and surveillance techniques;

    •          sSustain community based complaints and feedback mechanisms;

    •          Oversee the collection and timely reporting of data and statistics from the health facilities 


    2.         Project design and planning

    •          Design and coordinate needs assessment and situation analysis through various approaches (e.g. direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked.

    •          Support to program and MEAL team with developing the results framework, support the program with developing the theory of change, logframe and MEAL plan including indicators for existing and new projects. 

    •          Identify the budget/resources needed for MEAL activities of projects.

    •          Represent the organization in the MEAL and Assessment Working Groups promoting a positive image.


    3.         MEAL system

    •          In coordination with the Program Team and MEAL field Focal Points, implement a reliable participatory MEAL framework for the IMC Mission to ensure quality.

    •          Follow full MEAL procedures and operating plans within the Mission and develop harmonized data collection tools involving the different stakeholders (project team, partners)

    •          Ensure that AAP data is collected routinely throughout project cycle enabling evidence-based programming and corrective action.

    •          Develop data gathering plans and harmonize data collection, analysis and reporting flows for projects in country.

    •          Collaborate with the Mission’s information, communications and telecommunications (ICT) section to develop and maintain the MEAL technology system including updating, troubleshooting and promptly addressing all problems as they arise.

    •          Conduct regular site visits or when required to monitor service provision and ensure data quality.


    4.         Data quality management

    •          Assess the quality of collected data for the indicators and ensure that data pitfalls and issues, are mitigated.

    •          Coordinate routine data quality audits conducted in different sites, compile results at the level of a project and develop actions plans to implement corrective measures.

    •          Manage tools and methods for assessing data quality for all indicators.

    •          Identify and locate backup documentation for reporting against indicators.


    5.         Mobile and manual data collection

    •          Determine the appropriate data collection tool based on the purpose, advantages and disadvantages of mobile data collection techniques.

    •          Design simple and complex questionnaire using XLS or form builder (Kobo form builder, ONA form builder, etc.)

    •          Maintain installed mobile data collection tools (OKD collect, Kobo collect, ONA collect, etc.) on smart phones or tablets and manage data on mobile servers (Kobo form builder, ONA form builder, etc.)

    •          Increase capacity of other staff in developing XLS form and setting up mobile data collection.


    6.         Knowledge Management and Learning

    •          Support in developing KML mechanisms and processes for the mission while ensuring these mechanisms are in line with IMC’s guidelines

    •          Establish basic learning systems that incorporate program studies’ findings, lessons learned, achievements and gaps, and develop all the tools required to support learning practices. 

    •          Facilitate after-action reviews and lessons learned exercises, including data collected through CBFRM and other participative forms of community engagement and feedback collection.


    7.         Community Based Feedback and Response Mechanism

    •          Provide technical support to the team on establishing and maintaining effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter

    •          Implement and monitor the CBFRM, accountability initiatives, and practices across the Mission.

    •          Lead the implementation of methodologies to consult communities on their preferences based on the operational context.


    8.         Conflict Sensitivity

    •          Support the implementation of the Conflict Sensitivity approach across the program.

    •          Monitor and report on IMC’s adherence to Do No Harm and the conflict sensitivity (Safe and Effective Humanitarian Response) approach at the field level.

    •          Follow up with program teams to ensure the implementation of activities in line with Do No Harm and conflict sensitivity.


    9.         Perform other duties and responsibilities as required including but not limited to: 

    •          Mainstream the Global MEAL Guidelines across all related MEAL activities and at the field level.

    •          Apply and adapt existing Global MEAL Guidelines, tools, and templates at the relevant stages of the project cycle.

    •          Actively promote the Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries.

    •          Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, ethics, values, and standpoint with regards to internal and external actors.

  • Master's-level or a higher degree in social sciences, public health, statistics, or international development, with experience or background in M&E, epidemiology, public health, and health information management. 


  • Minimum of 5 years of applied experience with a humanitarian organization in designing, implementing, and overseeing monitoring and evaluation tasks.
  • Demonstrated experience in managing teams and building staff capacity within complex programing.
  • Experience with M&E approaches for key donors such as OFDA, ECHO, EU, DfID, UN etc
  • Experience in database design and other tools for information management like DHIS2;
  • Experience in use of qualitative and quantitative software for data analysis.
  • Experience with mobile data collection platform


  • Able to identify gaps in staff knowledge of MEAL concepts and skills and provide a training in these topics.
  • Know causal analysis approaches (e.g. problem tree analysis, SWOT analysis) and carry out situation analysis and assessment of needs and opportunities (with the inputs of technical specialists).
  • Possess the skills to write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries.
  • Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. mpetency in using statistical software EPI-Info, SPSS, and STATA.
  • Possess the skills using qualitative data analysis software such as MaxQDA, NVivo, Atlas.ti. Knowledge of inferential analysis using statistical software.
  • Communicate the organizational goals to the team.
  • Support innovation and organizational change when needed.
  • Have the analytical, conceptual, and strategic thinking skills.
  • Build collaborative relationships and foster teamwork.  Possess the skills on mobile data collection software such as Ona, KoboToolBox.


  • Fluency in written and spoken English is essential
  • Fluency in French, Arabic or other languages will be added advantage

In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

International Medical Corps is a first-responder to natural and man-made disasters and has a mandate of working in remote locations.  The organization has a comprehensive security management policy and plan in place and committed to do everything possible within its remit to ensure safety and security. Notwithstanding, the mandate and programming choices of International Medical Corps require staff with high degree of resilience, extremely decisive quality and ability to move fast.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.