International Medical Corps
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18-471: Program Manager
Essential Job Duties/Scope of Work:
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.
Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.
International Medical Corps' geographic positioning in the Middle East is based upon the medical and health needs encountered in various locations, within supported hospitals, primary health care centers, women's centers, Mobile Medical Units, and other health facilities throughout this area. Conversely, where it has met the needs of the local communities and established sustainable health care, International Medical Corps is a responsive provider of emergency medical and health care for vulnerable, conflict-affected populations.
Working under the direct supervision of the Team Leader, the Program Manager will be responsible for the projects management in collaboration with other members of the team, develop projects and elaborate of projects in cooperation with partners in accordance with International Medical Corps policies and procedures; and donor requirements. The mission is one of the most complex environments with challenges for health emergency operations, security challenges, and multiple health teams in different locations.
• Supervise program staff to ensure that work is done properly and efficiently.
• Routinely monitor program staff performance according to their job description and set objectives.
• Evaluation and appraisal of national health staff through the International Medical Corps Performance Management.
• Provide technical oversight and training to staff, with an emphasis on national staff capacity building.
• Develop ongoing education programs for health staff as well as identifying their training needs and setting up a development plan to address such needs
Coordination and Representation
• Develop and maintain effective working relationships with all stakeholders - including community leaders, NGOs, UN agencies, community-based organizations and other International Medical Corps sectors to enhance cooperation and coordination;
• Participate in working groups, seminars, meetings, etc. with relevance for the program as agreed upon with the Program Director
• Coordinate with other departments within International Medical Corps (Communications, Finance, HR, Admin, & Security) concerning the Emergency Projects portfolio;
• Ensure information flow within the International Medical Corps system and participate in internal meetings and working groups.
• Ensure that information from coordination meetings is shared internally and with other sectors, as appropriate.
• Represent International Medical Corps in coordination mechanisms and meetings with other agencies, including the local authorities, WHO and other UN agencies, non-governmental organizations, or donors.
• Advocate with and/or advise peer agencies, local government, and other stakeholders to influence responses to promote delivery of inclusive and high-quality program health response services.
• Participate in program planning, development, strategy, needs assessment, meetings, etc.
• Ensure staff training and capacity building as necessary to meet the needs of implementing programs
• Logistics management, procurement planning, with coordination with field logistics manager and officer to ensure that International Medical Corps logistics procedures were implemented and respected.
• Manage reporting process with multiple streams of information from across field sites and departments, ensuring high-quality, timely submissions. Analyze data for accuracy, and design and maintain executive “dashboard” tool to track status of indicators, activities, results, and other essential management information and in coordination with the senior reporting officer will produce regular (weekly, monthly, quarterly, and periodic) reports, integrating results, successes, challenges, lessons learned, and highlights from across departments, offices, and sub-grantees and create and integrate graphics in reports and information products to help visualize meaning of data.
• Coordinate site budgets with finance and admin team to ensure adequate for support for program operations, and coordinate with the budget holder to submit monthly pipeline projections and forecasts based on activity needs with technical support from team ensures that the proposed budget was projected, implemented and respected
• HR/Admin management: with technical support from team ensures that International Medical Corps HR/Admin procedures are implemented accordingly
• Will follow donor objectives and requirements; reviewing progress in achieving program objectives and targets in collaboration with the MEAL coordinator.
• Security management: with technical support from security coordinator based in Iraq ensure that security procedures are implemented and respected
• Ensure external liaison with main actors and develop diversified network for the purposes of information sharing and external coordination.
Advanced degree (M.A., MPH) in public health, development, or other relevant fields
• At least 5 years professional experience in implementing emergency health related projects and working with INGOs in humanitarian or development contexts; previous emergency response, conflict/post-conflict experience preferred
• Ability to handle multiple tasks in a dynamic environment
• Familiar with medical supplies, trauma kits, basic hospital equipment and pharmaceuticals
• Must be able to analyze and interpret data and to track performance against program indicators
• Skilled in Microsoft Office, PowerPoint, and other computer programs
• Understanding of primary and higher-level health system management processes
• Fluency in the English language a must, Arabic language will be considered a plus
• Good communication and teamwork skills.
• Excellent reporting and proposal development skills.
• Team player with high ability to work under pressure in a multi-cultural environment.
• Excellent people skills with the ability to work under pressure.
Must be able to travel to field sites and work in a challenging environment.